Senior Expert, Capability Development (40000456)

The job holder is repsonsible for developing and implementing capability development activities in the Frontline through:

1.Designing and managing the construction of job profiles, training roadmaps, career paths, recruitment, appointment guidelines, and capacity asssestment process

2.Developing and implementing training programs (10-20-70) for Frontline

3.Guide/design training materials, including products, programs, and campaign training materials

4.Planning and implementing capacity assessment of Frontline

5.Become a Business Coach

6.Being responsible for the construction and training plans of the adjacent team

1. Capacity Development

• Capacity development for the Frontline and Customer Relationship Management
• The focal point to receive feedback and make suggestions to build, evaluate, and adjust the necessary competency framework, training roadmap
• Develop JD, JS for Consulting and Operation force
• Coordinate with Human Resources department to monitor and evaluate actual capacity against the competency framework requirements.
• Develop and implement a roadmap to narrow capacity GAP, including the planning and training required for the position consistent with business objectives
• Design and implement professional training programs for the Frontline and Customer Relationship Management under RACI with HR
• Conduct productivity improvement programs, coaching and mentoring to enhance Frontline and Customer Relationship Management's productivity and sales
• Set up and manage the implementation of human resource development programs such as succession planning, reserve director, trainee management...

2. Training on customer experience / Product / Solution / Customer Journey

• Develop and implement PDP Personal Development programs, synthesizing, planning training, and annual training budget for the positions of Frontline and Customer Relationship Management
• Develop, guide và coordinate the implementation of personnel capacity assessment for recruitment, appointment/rotation to ensure that the capacity is met according to position requirements.
• Train and coach on customer experience / Products / Solutions / The responsive customer journey to ensures that the needs of customers and business are met.
• Implement training and provide professional trainers according to RACI with LnD HR.
• Be responsible for management, training, capacity building of management staff and adjacent team building plans.
• Report periodically and/or at the request of HOD on the progress of capacity development.
• Other tasks assigned by the management level.

Director, Capability Development

• Bachelor's degree in Economics / Finance / Banking / Marketing / Business Administration
• Priority to have a master's degree or higher"
• Minimum 12 years in the position related to financial analysis / credit / market research, marketing of finance and banking
• Prioritize work experience related to corporate customers"
• Mimimum TOEIC 650 or equivalent