Operational Risk Management Officer- Ha Noi- TA084

Job Description:

1. Conduct Operational Risk Assessments

• Perform targeted reviews of high-risk processes, products, and channels, including digital platforms, outsourcing arrangements, and ecosystem partnerships.
• Identify root causes of control weaknesses and emerging risks such as cyber threats, fraud typologies, or third-party failures.

2. Advise on Control Design and Risk Mitigation Strategies

• Provide expert guidance on designing and strengthening internal controls for new initiatives, digital transformation projects, and business-as-usual operations.
• Collaborate with business units to ensure controls are practical, scalable, and aligned with regulatory expectations.

3. Support Development and Optimization of Risk Management Tools

• Contribute to the design, testing, and refinement of tools such as RCSA templates, KRI dashboards, incident reporting systems, and fraud detection platforms.
• Ensure tools are tailored to the operational realities of each business unit and subsidiary.

4. Co-ordinate Incident Analysis and Root Cause Investigations

• Investigate significant operational risk events and fraud cases, working closely with internal stakeholders and control owners.
• Document findings, identify systemic issues, and recommend corrective actions with measurable follow-up.

5. Reporting and Analytics

• Produce regular and ad-hoc operational risk reports for senior management, board committees, and regulators.
• Use data analytics to identify trends, emerging risks, and control gaps.
• Support decision-making with actionable insights.

Job Requirements:

1. Educational Qualifications

• Bachelor’s degree in Finance, Banking, Insurance, Risk Management, Fintech, or a related field is required.
• Master’s degree or professional certifications (e.g., FRM, ORM, CIA, CFE) are highly preferred and demonstrate advanced expertise in risk disciplines.
• Strong academic foundation in risk frameworks, internal controls, data analysis, and regulatory compliance.

2. Relevant Knowledge & Expertise

• Risk & Operational Risk Management: Solid understanding of operational risk management frameworks, control design, risk assessment methodologies, and regulatory compliance within banking operations.
• Banking & Financial Services: In-depth knowledge of banking processes, systems, products, and services, particularly in retail and corporate banking operations.
• Digital Transformation: Knowledge of embedding risk controls into digital platforms, including process automation, AI-enabled monitoring, and system-driven controls.

3. Skills

• Operational & Fraud Risk Management
• Risk Analytics & Reporting
• Digital Risk Integration & Transformation
• Communication and Stakeholder Management

4. Relevant Experience

• At least 3-5 years of experience in banking or financial services, including approximately 2 years in risk management.
• Proven track record in designing and implementing operational risk assessments, including product/process risk assessments and/or digital risk assessments.
• Strong exposure to end-to-end banking products and customer journeys, especially within retail and corporate banking products and operations.
• Hands-on experience implementing operational risk management tools, including incident analysis, KRI monitoring, management reporting, and related activities.
• Ability to influence and collaborate effectively with stakeholders involved in risk-related decision-making.
• Experience in digital risk management and/or digital transformation projects is an advantage.

5. Required Competencies

• Risk Expertise: Strong command of operational, fraud, third-party, and ecosystem risk domains.
• Analytical Thinking: Skilled in interpreting information, identifying trends, and generating actionable insights.
• Problem-Solving: Ability to define problems, diagnose root causes, and propose appropriate solutions.
• Decision-Making: Sound judgment in managing incidents, approving controls, and escalating critical risks.
• Change Management: Capable of driving risk culture and embedding controls in evolving business environments.

Yêu cầu công việc

• Học vấn: Cử nhân chuyên ngành Ngân hàng, Tài chính, Kiểm toán
• Kinh nghiệm làm việc:
  • > 5 năm làm việc trong lĩnh vực ngân hàng
  • > 3 năm kinh nghiệm QTRRHĐ, KTNB, Kiểm soát tuân thủ
• Kiến thức/Năng lực chuyên môn:
  • Kiến thức chuyên sâu trong lĩnh vực ngân hàng
  • Am hiểu về quản trị rủi ro hoạt động trong ngân hàng
  • Hiểu biết về các quy trình vận hành trong ngân hàng
• Kỹ năng:
  • Kỹ năng thuyết trình và giao tiếp tốt
  • Kỹ năng phân tích, tư duy logic
  • Khả năng chịu áp lực công việc cao
  • Kỹ năng quản lý, giám sát và thúc đẩy công việc
  • Kỹ năng giải quyết xung đột.
  • Thành thạo tin học văn phòng
  • Ưu tiên kỹ năng tiếng Anh tốt

• Competitive and performance-based compensation package
• Holiday and Lunar New Year bonuses, subject to the Bank’s prevailing policies
• Preferential staff loan programs, in accordance with bank policies
• Enhanced annual leave entitlement based on job level, plus company-sponsored summer vacation
• Full statutory insurance coverage as required by labor law, plus VPBank Care insurance depending on job grade and tenure
• Access to comprehensive training programs, aligned with the competency framework for each position
• Working schedule: Monday to Friday, and Saturday morning
• Dynamic, collaborative, and growth-oriented workplace, with abundant opportunities for learning and career development
• Participation in diverse employee engagement activities, including sports tournaments, talent contests, and team-building events