[HCM] IT Support - TA192

Yêu cầu ứng viên

• University degree or higher and trained and experienced in information technology and software testing
• CCNA, CCNP, or equivalent Cisco network administration certification
• Experience in PC, domain, LAN, WAN, ITIL, SCCM, server, Network …
• Has organizational skills sufficient to ensure that business requests delivered to IT will be completed with good quality, on time, and with planned efforts.
• Soft skills: team work, communication, negotiation, …
• Office skills: Microsoft word, excel,…
• At least 3 years working as IT support, vendor management, procedure management.
• Understanding of bank business processes and constraints.
• Knowing some kind of relationship databases.

Yêu cầu công việc

• Make sure that IT office equipment and office services are working and available, all request from users are processed within agreed SLAs
• To forecast demand for office equipment, services, software and licenses to make sure supply is delivered when needed.
• Manage, operate to assure the availability of terminal at units in bank including: equipment related to terminal user, equipment in conference room.
• Manage, setup devices in HO building, branches..
• Take responsibility of making KRI report about IT infrastructure at the bank ‘s branches ( PC, Server, Network)
• Operation, deployment, and maintenance of the wide area network (WAN), including network devices and transmission channels to serve the connectivity needs of all branches, ATMs/CDMs, LANs (branches, buildings), and Wireless within the scope of the bank
• Take responsibility of quality and service using, maintain and improve based on opinion of periodical customer.
• Improve service quality continuously, assure that user support is executed quickly, effectively, truthy, correctly and friendly.
• Manage vendors, services quality of vendors/other service providers and take full responsibility on their services.
• Manage outsourcing vendor to check the manually installation of Symantec Endpoint Protection (SEP) application
• Research and propose solutions for managing user devices as well as initiatives to improve and enhance the quality of user support services at the bank