Expert, HR Business Partner (40000426)

As Expert, HR Business Partner, Ensure that all HR policies, processes, and programs are implemented accurately within the assigned unit; provide direct support to line managers on daily HR matters; and maintain precise data and reporting to enable smooth operations and informed decision making.

1. Operational Excellence & Process Improvement

• Execute all HR processes according to the cycle: performance evaluation, probation confirmation, workforce movement review, record updates, etc.
• Guideline managers to correctly apply HR processes (hiring request, onboarding, probation, performance cycle, disciplinary actions, exit, etc.).
• Ensure all HR records, documents, and data are updated accurately, on time, and in compliance with standards.
• Responsible for recruitment or partnering in recruitment to ensure sufficient resources to execute business plans and meet unit workforce needs for the fiscal year.
• Ensure stable, compliant, and timely HR operations within the unit.
• Support line managers in resolving daily HR issues promptly, reducing operational risks.

2. Recruitment Execution

• Manage the full recruitment life-cycle, from initial candidate assessments to interviews and offer management
• Source top talents using a variety of creative techniques and create pipeline for passive candidates via different platforms
• Manage the recruiting pipeline, including determining resource status and needs, coordinating recruiting events and sourcing activities, assessing, and managing referral processes
• Create, build, and maintain networks of potential passive candidates to fill future anticipated and planned roles

§Demonstrate judgment and accuracy in assessing potential candidates against requirements

• Support candidate management throughout the recruitment process and coordinate with the Onboarding team in accepting new employees to ensure the best experience for new hires

2. HR Program Support

• Assist in implementing programs such as performance management, engagement surveys, calibration, and talent reviews as guided by Senior Expert/People Partner Lead.
• Monitor progress, remind managers/employees, compile reports, and resolve simple issues within the unit.
• Participate in coordinating cultural, internal, and basic HR communication activities within the unit.

3. Reporting & Data Accuracy

• Collect, input, and reconcile HR data periodically.
• Prepare monthly/quarterly reports using standard templates: staffing, workforce changes, attrition, performance cycles, etc.
• Proactively flag data errors or anomalies related to HR operations.
• Generate accurate data for Senior Expert/Lead to use in analysis and decision making.

4. Labor Relations & Policy Guidance

• Serve as the first point of contact for employees regarding inquiries on benefits, policies, and processes.
• Handle initial employee relations cases of low to medium complexity (policy violations, minor disputes, etc.).
• Provide basic policy advice to managers; escalate complex cases to Senior Expert/Lead.
• Enhance employee experience through consistent, clear, and compliant support.

5. Cross Functional Collaboration

• Work closely with TA, HR Services, C&B, and Learning teams to address unit requests.
• Support onboarding, role transitions, and internal training activities as per unit plans.
• Assist People Partner Lead in small projects or process improvement initiatives within the unit.

Director/Senior Manager - HR Business Partner

N/A

Related COEs, other Divisions

Partners or Vendors providing HR services

Domain Expertise

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• HR certification (e.g., PHR, SHRM-CP) is a plus.
• 8+ years of HR experience, preferably in a Business Partner or generalist role.
• Strong understanding of HR principles, practices, and employment laws.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Proficiency in HRIS and Microsoft Office applications.
• Deep knowledge of the local & regional recruitment market; with good understanding of skills and capabilities required for a range of roles across corporate functions, technology, digital, etc.
• Proven track record of hitting hiring goals and forming positive relationships with hiring divisions
• Experience in using various recruitment tools and effective hiring processes to drive successful outcome