ANZ
Level 7, Sun City Building, No. 13 Hai Ba Trung Street, Hanoi & Level 10, Kumho Building, No. 39 Le Duan, District 1, HCMC, Vietnam
Job description:
Position Grade: Low workforce
Position Purpose:
This role is responsible for providing selling credit cards and personal loan to existing or new customers via inbound and outbound calls.
Secondary responsibility is to support Call Center when call center is under capacity to handle customer service.
Major Responsibility Area:
* Performance 60%
1. Grow account and card number 50%
- Sell cards through inbound and outbound calls directly to the customers or through referral programs.
- Achieve sales targets assigned.
- Full attendance on working days as required by the bank
2. Customer Service back up 10%
Provide customer support to credit cardholders enquiries and offerings
Drive first call resolution
* Customer 20%
- Ensure that selling & relationship building is done according to ANZ’s code of conduct and values.
- Ensure that all sales process are done efficiently and effectively to maintain fast turn around time to get the applications into underwriting.
- Ensure that the applicant gets the correct and accurate, not misleading information on ANZ credit card products, programs, or promotions.
- Attend and apply all required training on selling skill, soft skills, and customer service.
Ensure high quality service delivering to maximize customer satisfaction.
* Risk 20%
SALES GOVERNANCE
- Ensure that all applications are completed according to the policy
- Full understanding and compliance to company & country regulations, credit policy, and company code of conduct.
- Ensure that agreed & processes are understood and well executed
- Attend and apply all required training on compliance as well as rules and regulations.
- Identify and recommend improvements in practices and procedures to create an environment of constant improvement.
Customers:
- Internal: All bank staff
- External: all retail banking customers (consumers and SMEs), eBiz customers
Non-account holders
Reports To: Team Leader – Electronic Banking Support
Requirements:
Essential Experience Profile:
- Demonstrated commitment to customer service and attention to detail.
- Broad experience in Retail Banking products
- Sound knowledge of e-banking products and services
- Strong problem solving skill
- Effective written and verbal communication skills.
- Capacity to work under pressure.
- Ability to grasp technical concepts and convey such in simple, easy to understandable terms.
- Flexibility in mobility
- Demonstrate good PC skills, ability to grasp technical
Desired Experience Profile:
- Understanding of banking systems and processes
- Strong written and verbal communication skills.
- Strong sale and negotiation skill
Interested candidates can click “Apply” below to send CVs (in English) via email or apply directly at Level 7, Sun City Building, No. 13 Hai Ba Trung Street, Hanoi & Level 10, Kumho Building, No. 39 Le Duan, District 1, HCMC, Vietnam
[RIGHT]Vietnamworks[/RIGHT]
