Senior Officer, Product & Processing Ops- Open Acc

JOB SUMMARY

Processing staff in Trade ops VN as per Delegated Authority under Document Trade or Open Account Financing under core TP DTP/OTP systems

RESPONSIBILITIES

Overall Responsibilities:

• To comply with Product & Processing Operations that ensures transactions flow effectively to meet Local Regulatory, Business and Client requirements.
• Responsible for operating environment and governance embracing Product and Client requirements enabling Trade Processing Operations to process transactions effectively.
• To support Team leader/Unit Head with the aim to achieve:
• Effective operational standards
• Increased Productivity and efficiency
• Good cost control within Trade Operations
• Good quality control on operational / transactional risks
• Contribution to the future strategic direction and processing innovations for Trade Operations
• To work Transaction Banking and other stakeholders for timely and quality implementation & delivery of new Trade Products when required
• Work with all other functions covered by Country COO to ensure country projects & initiatives be properly implemented in Country when required
• Work with Operations Team in Branches for post implementation review to ensure smooth daily operation after Product & project delivered when required
• Proactive to provide initiatives and activities to improve daily Operations in view of accuracy, efficiency and services.
• Work with Team in Branches to standardize, simplify, improve and streamline process to strive for continuous Productivity improvement when required.
• Work with Trade Client Operations Team for continuous improvements including disruption resolution & commercialisation of digital tools if any.
• To follow with all compliance and operational risk at unit level; effectively implement all operational, Regulatory and products controls on daily basic for timely issue handling /escalation.
• Support to increase S2B NG utilization of Clients through identification of target customers, arranging trainings, and monitoring utilization, including escalation to RMs and SAT Teams if any.
• Achieve Targets on self-service through e-advice, S2B NG & DTC.

Process, Productivity and Budgetary Management

• To follow workflows to identify /escalate system disruptions that impact turnaround time and initiate actions to resolve, to maximize Productivity.
• To provide subject matter expertise to Client Operations Team including direct interaction with Clients and Internal Teams as required.
• Support deal reviews, structuring & advisory activities through to effective Production implementation and transfer of ownership to Client Operations when required
• Support initiatives enabling digitisation of transactional flows & commercialisation of digital self-service tools.
• Assist for collaboration with Technology on futuristic digital opportunities, pre-empt disruptive forces and commercialise innovative use of technologies when required
• To ensure that all transactions are accurately processed and released in compliance with statutory Regulatory and internal operational instructions.
• To effectively check and ensure deals are being processed as per the Departmental Operating Instructions manual, customer’s instructions and within the timeliness and accuracy standards specified.
• To ensure transactions are handled within TAT and escalate immediately if any issue.
• Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
• Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and escalate any unusual/complex transaction on the AML aspect to the AML advisors

Risk Management & Governance

• Comply with Policy and process/procedure.
• Comply with Policy and Procedure across Trade Operations including:
• Generic Product Program and Country Product Addendum
• Group DOI & circulars.
• Country DOI’s.
• Sanctions policy & procedures
• Legal & Compliance Policies
• Guidance on subject matter in case of referral from Branches, Core Operations & Client Operations Teams and liaise with stakeholders and Group Product Owner when assigned
• Support to effectively implement all operational, Regulatory and financial control measures and monitoring plans for compliance and control standard as per the defined Enterprise Risk Management Framework.
• Support Pre/Post Audits and Assurance tasks when required
• To ensure that all control reconciliation activities are conducted in a timely and accurate manner when assigned.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

• Head & Team members of Trade Operations
• Trade BRM
• Group Trade Product Operations
• Local TB Product Management
• Business Technology
• Front Office & Middle Office
• Other Operations Functions
• Other Functions (HR, Finance, Legal & Compliance, Tax)
• Audit and investigations

External

• Customers
• Vendors
• External consultants
• Bank Audit / Accounting firms
• Local and Regional Regulators

Qualifications

Background
Education: University graduate or above
Experience: 3-5 years abundant Operations; Trade Transactions & Disbursement Operations working experience

Professional Skills

• In-depth understanding of various types of Trade Products, process flow, regulations and accounting rules.
• Strong analytical, problem solving and operational skills.
• Excellent understanding of service quality principles.
• Good understanding of technology support systems used within the Local environment
• Good management & Leadership skill, Training skill are preferable.

Soft Skills

• Sound PC / MS Office skill.
• Strong organizational skills and well-developed Business abilities.
• Good interpersonal skills and communication skills
• Self-motivator, able to manage multiple tasks and work under pressure.

Other Preference

• Passion in identifying and driving new Operations improvement opportunities

Other than above roles, job holders should follow other job duties and responsibilities assigned by line manage from time to time

Role Specific Technical Competencies

• Business facilitation
• Business Partnering
• Process Management
• Manage Change
• Service Delivery and Operations
• Products + Processes
• Business Governance and Support