Associate Director, Senior Relationship Manager

• Acquire, develop and manage profitable SME client relationships through proactive, one-to-one engagement.
• Understand clients’ business and financial needs and provide appropriate banking products, services and structured solutions within credit and risk appetite.
• Deliver sustainable revenue growth, portfolio quality and client retention across assets, liabilities, cross-sell, digital banking, foreign exchange, non-funded income and net interest income.
• Building trusted SME client relationships and helping businesses meet their financial objectives.
• Winning new business and delivering sustainable portfolio, revenue and product growth.
• Solving complex client needs through sound judgment, collaboration and continuous improvement while upholding strong risk and conduct standards.

• Customer Acquisition
• Customer Experience Management
• Credit Skills and Analysis
• Effective Communications
• Lending Processes and Standards
• Customer Retention
• Stakeholder Collaboration

Key Experiences

• Substantial banking experience with demonstrated success in relationship management or a comparable client-facing role.
• At least four years of relevant sales experience, including at least two years serving SME or corporate clients.
• Proven ability to assess credit risk and risk-adjusted returns, acquire clients, grow revenue and manage portfolio quality.
• Strong business acumen, interpersonal effectiveness and ability to work across geographically dispersed and diverse stakeholder groups.

Certifications / Qualifications

• No mandatory certification specified; relevant banking, credit or relationship-management qualifications are advantageous.

Languages

• Professional proficiency in English and Vietnamese.