Senior Administrator, Debt Collection (40001240)

Ensure the efficiecy of debt collection based on the balance with the quality of service provided to customers through calling for low-risk customer, complying with regulations/processes, ensure the progress and quality of the assigned work.

I. General Responsibilities:

• Making and implementing work plans according to the scope of management
• Perform work in accordance with regulations, processes, internal guidelines..., and service quality commitment.
• Comply with Techcombank's work arrangements

II. Professional Responsibilities

1. Implement the strategy of calling customers and related people of the customer to urge the customer to pay the debt :

• Receive customer list, investigate historical records to understand customer, debt and arrange priority list for processing, prioritize the implementation of high-risk customer collection
• Make calls according to the right scenario and strategy, fully record the operation results on the system, ensure to meet the assigned plan.

2. Implement the risk mitigation plan:

• Receive customer requests
• Evaluate and analyze the current status of customers and/or operational status
• Propose suitable risk mitigation plan
• Deploy approved risk mitigation as assigned

III. Perform other related tasks as requested by the Leader

Manager, Debt Collection/ Director, Collection

None

Relevant functions at Techcombank

• Professional departments/branches/transaction offices of the debt transferor;
• Competent state agencies such as local authorities, police, courts, procuracies, judgment enforcement,...
• Other relevant organizations and individuals.

Qualification/Professional: Intermediate degree or higher
Experience: Experience in dealing with customers is preferred
English : According to Company's regulations from time to time
Professional knowledge: Preferably those that have professional knowledge in the field of law, economics, finance and banking.