FI Relationship Manager (40000390)

This role is responsible for:

• Working closely with the FI Relationship Management Director to develop appropriate business strategies that meet the needs of Financial Institution clients.
• Building strong relationships and enhancing Techcombank’s position with Financial Institution clients (both Banks and Non-Banks) by providing tailored and effective financial solutions.
• Collaborating with business units and the CIBG Division to design and improve internal processes, as well as develop new product structures.
• Driving team performance to ensure business objectives are achieved.

• Manage, leverage, and develop relationships with customers within the assigned FI portfolio (banks and non-bank FIs).
• Implement financial solutions to ensure portfolio growth, including risk management, to achieve optimal business efficiency.
• Understand customer comprehensively and completely indetify business plans with customer.
• Design and consult on account planning and optimal solutions for clients.
• Responsible for developing customer ACP in alignment with the strategic plans of relevant customer segments.

• Provide customer care to ensure the best possible experience in service quality and sales.
• Maintain and strengthen relationships with all customers in the assigned portfolio at both management and operational levels.
• Provide input on product development, process improvement, and service quality enhancement for customers.
• Act as the primary liaison for delivering integrated products and solutions aimed at increasing transaction volumes within relevant customer segments.
• Collaborate with internal functions to identify and assess customer risk.
• Manage financial performance and profitability for the assigned portfolio.
• Maintain regular engagement to strengthen relationships and ensure long-term customer retention.
• Ensure effective monitoring and control of debt quality across the entire assigned customer portfolio.
• Update the ACP in cases where customers have changes in business plans that may impact annual exploitation plans.

Self-Development

• Participate in Capability Development training programs; develop a personal growth roadmap.

Corporate Culture:

• Understand and consistently apply organizational cultural values and behavioral standards in accordance with the bank’s regulations.

Perform other tasks as assigned by LM

Head/Director of FI Relationship Management

N/A

Functions within the CIBG division and related divisions at TCB (Operations, Information Technology, Risk Management, Compliance, and Legal)

Government agencies (State Bank of Vietnam, Ministry of Finance, Ministry of Justice, etc.); Partners and contractors; Industry enterprises; Customers (Board of Directors and Executive Board); Associations.

• Bachelor’s degree or above in Finance, Banking, Economics, or equivalent.
• Minimum 8 years of experience in financial services, banking, with expertise in FI/NBFI relationship management.
• Specialized knowledge of payment products, trade finance and financial markets.
• English proficiency as per banking standards.