ACB Insurance - System Operations Engineer

System Operations Engineer is responsible for maintaining, monitoring, and optimizing the organization‘s IT infrastructure, servers, networks, and cloud environments to ensure high availability, performance, and security. This role plays a critical part in supporting business continuity, troubleshooting system issues, implementing infrastructure improvements, and driving operational excellence through automation.

Key Responsibilities

1. System Administration & Operations

• Administer and maintain Windows and Linux server environments.
• Monitor system health, performance, and availability using enterprise monitoring tools.
• Perform regular system maintenance, upgrades, and patch management.
• Ensure optimal performance and reliability of business-critical systems.
• Conduct routine system health checks and capacity planning activities.

2. Infrastructure Management

• Manage physical and virtual servers, storage systems, and network infrastructure.
• Deploy, configure, and maintain IT infrastructure solutions.
• Perform data backup, restoration, and disaster recovery activities.
• Support on-premises, hybrid, and cloud-based environments.
• Collaborate with vendors and service providers when required.

3. Monitoring & Incident Management

• Monitor alerts and proactively respond to system incidents.
• Diagnose and resolve infrastructure-related issues within agreed service levels.
• Conduct root cause analysis (RCA) for recurring or major incidents.
• Escalate critical issues and coordinate resolution with relevant teams.
• Participate in on-call support rotations and emergency response activities.

4. Security & Compliance

• Implement and maintain system security controls and best practices.
• Manage user access, permissions, and identity management processes.
• Apply security patches and vulnerability remediation measures.
• Support compliance audits and information security initiatives.
• Ensure adherence to company IT policies and industry standards.

5. Automation & Continuous Improvement

• Develop and maintain automation scripts for operational tasks.
• Improve infrastructure deployment and management processes.
• Support DevOps initiatives and Infrastructure as Code (IaC) practices.
• Identify opportunities to enhance system performance and operational efficiency.
• Recommend and implement technology improvements.

6. Documentation & Knowledge Management

• Create and maintain technical documentation, SOPs, and system diagrams.
• Document incidents, resolutions, and change management activities.
• Maintain accurate records of system configurations and infrastructure assets.
• Contribute to knowledge-sharing initiatives within the IT team.

Qualifications

Education

• Bachelor‘s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Equivalent technical certifications and experience may be considered.

Experience

• At least 5 years of experience in System Administration, IT Operations, Infrastructure Engineering, or a similar role.
• Experience managing enterprise IT infrastructure and production environments.
• Hands-on experience with cloud platforms and virtualization technologies is preferred.
• Experience in incident management and troubleshooting complex technical issues.

Technical Skills

Operating Systems

• Microsoft Windows Server
• Linux (Ubuntu, CentOS, Red Hat Enterprise Linux)

Cloud Platforms

• Microsoft Azure
• Amazon Web Services (AWS)
• Google Cloud Platform (GCP)

Virtualization & Containerization

• VMware vSphere
• Hyper-V
• Docker
• Kubernetes

Monitoring & Logging Tools

• Zabbix
• Prometheus
• Grafana
• ELK Stack
• Splunk

Networking

• TCP/IP
• DNS
• DHCP
• VPN
• Firewall Administration
• Load Balancing

Scripting & Automation

• PowerShell
• Bash/Shell Scripting
• Python

Database Fundamentals

• Microsoft SQL Server
• MySQL
• PostgreSQL

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent troubleshooting and diagnostic skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Strong communication and collaboration skills.
• Proactive mindset with a focus on continuous improvement.
• High level of accountability and attention to detail.

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate
• AWS Certified SysOps Administrator
• Red Hat Certified System Administrator (RHCSA)
• Red Hat Certified Engineer (RHCE)
• CompTIA Network+
• CompTIA Server+
• ITIL Foundation
• Certified Kubernetes Administrator (CKA)

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• ->

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"datePosted":"2026-09-21",
"description":"System Operations Engineer is responsible for maintaining, monitoring, and optimizing the organization's IT infrastructure, servers, networks, and cloud environments to ensure high availability, performance, and security. This role plays a critical part in supporting business continuity, troubleshooting system issues, implementing infrastructure improvements, and driving operational excellence through automation.

Key Responsibilities

1. System Administration & Operations

• Administer and maintain Windows and Linux server environments.
• Monitor system health, performance, and availability using enterprise monitoring tools.
• Perform regular system maintenance, upgrades, and patch management.
• Ensure optimal performance and reliability of business-critical systems.
• Conduct routine system health checks and capacity planning activities.

2. Infrastructure Management

• Manage physical and virtual servers, storage systems, and network infrastructure.
• Deploy, configure, and maintain IT infrastructure solutions.
• Perform data backup, restoration, and disaster recovery activities.
• Support on-premises, hybrid, and cloud-based environments.
• Collaborate with vendors and service providers when required.

3. Monitoring & Incident Management

• Monitor alerts and proactively respond to system incidents.
• Diagnose and resolve infrastructure-related issues within agreed service levels.
• Conduct root cause analysis (RCA) for recurring or major incidents.
• Escalate critical issues and coordinate resolution with relevant teams.
• Participate in on-call support rotations and emergency response activities.

4. Security & Compliance

• Implement and maintain system security controls and best practices.
• Manage user access, permissions, and identity management processes.
• Apply security patches and vulnerability remediation measures.
• Support compliance audits and information security initiatives.
• Ensure adherence to company IT policies and industry standards.

5. Automation & Continuous Improvement

• Develop and maintain automation scripts for operational tasks.
• Improve infrastructure deployment and management processes.
• Support DevOps initiatives and Infrastructure as Code (IaC) practices.
• Identify opportunities to enhance system performance and operational efficiency.
• Recommend and implement technology improvements.

6. Documentation & Knowledge Management

• Create and maintain technical documentation, SOPs, and system diagrams.
• Document incidents, resolutions, and change management activities.
• Maintain accurate records of system configurations and infrastructure assets.
• Contribute to knowledge-sharing initiatives within the IT team.

Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Equivalent technical certifications and experience may be considered.

Experience

• At least 5 years of experience in System Administration, IT Operations, Infrastructure Engineering, or a similar role.
• Experience managing enterprise IT infrastructure and production environments.
• Hands-on experience with cloud platforms and virtualization technologies is preferred.
• Experience in incident management and troubleshooting complex technical issues.

Technical Skills

Operating Systems

• Microsoft Windows Server
• Linux (Ubuntu, CentOS, Red Hat Enterprise Linux)

Cloud Platforms

• Microsoft Azure
• Amazon Web Services (AWS)
• Google Cloud Platform (GCP)

Virtualization & Containerization

• VMware vSphere
• Hyper-V
• Docker
• Kubernetes

Monitoring & Logging Tools

• Zabbix
• Prometheus
• Grafana
• ELK Stack
• Splunk

Networking

• TCP/IP
• DNS
• DHCP
• VPN
• Firewall Administration
• Load Balancing

Scripting & Automation

• PowerShell
• Bash/Shell Scripting
• Python

Database Fundamentals

• Microsoft SQL Server
• MySQL
• PostgreSQL

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent troubleshooting and diagnostic skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Strong communication and collaboration skills.
• Proactive mindset with a focus on continuous improvement.
• High level of accountability and attention to detail.

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate
• AWS Certified SysOps Administrator
• Red Hat Certified System Administrator (RHCSA)
• Red Hat Certified Engineer (RHCE)
• CompTIA Network+
• CompTIA Server+
• ITIL Foundation
• Certified Kubernetes Administrator (CKA)

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