UX Designer (40000211)

• As a UX Designer you will shape and design products that improve the lives of our customers
• You will unearth deep insights in customer needs and behaviours and translate them into clear design challenges that direct the team’s work to solve the right problems
• You will deliver the overall design architecture, user interface, specifications và requirements for the look, feel and functionality of Techcombank products and services, including apps, websites, software, IRL services.
• You will organize and facilitate design thinking workshops that enable your team to collaborate in the design process

User Experience Design

• Drive discussions with developers and squad members to understand business goals while effectively communicating design ideas.
• Develop creative and new user interface components and style guides based on business requirements.
• Conduct research and optimize existing user interface design while testing for intuitivity and experience.
• Drive development of design concepts and implementation, take input on user design considerations from more junior team members.
• Review functional specifications and participate in the development of design for functionality and user interface.
• Review changes or enhancements for alignment with desired user experience design and satisfaction standards and drive improvement changes.
• Use design tools to create storyboards, samples, prototypes and templates for demonstrations and user testing.

Design Documentation

• Proactively collect business requirements from tribe members to translate into design documents
• Build and review functional requirement documents by developing flowcharts, layouts, diagrams, charts, code comments and guides for the application

User Research and Testing

• Evaluate market and user experience research and results.
• Propose updates to design architecture based on discovered trends and patterns.
• Perform user design research, including aggregation and analysis of primary and secondary research data, for consumer and user design acceptance and overall user experience.
• Test prototype interface and feasibility of products.

Manager, Customer Experience Design

POs and Initiative Directors

Customers, partners providing professional services

Domain Expertise

• 3+ years of relevant experience in user experience design work
• Deep experience and knowledge in workshop design and facilitation skills
• Experience in designing consumer quality experiences and products on both web and mobile platforms
• Experience in designing clear and creative artifacts (task flows, wireframes, mockups and prototypes)
• Experience with planning and conducting user research, user testing, IA research (cardsorting and tree-testing), A/B testing and rapid prototyping
• Skilled with at least one advanced prototyping tool (e.g. Axure, Framer)
• Skilled with at least two visual design tools (Figma and SketchApp)

Agile / Digital Experience

• Experience as a Designer in an agile team, along with detailed working knowledge of Agile
• Experience working in Agile teams or in a collaborative team environment which includes discussions around creative reviews, giving and receiving constructive feedback to and from team members and clients

Qualifications

• Bachelor's Degree in design, HCD or behavioural/social science