Teller (40000265)

• The job holder is responsible providing transaction banking services and ensure service quality for customers
• The job holder is responsible for ensuring the completeness and accuracy of the Client's information in accordance with TCB's regulations.

1. Perform transactions and provide services (80% of the total time), such as:

• Perform cash and non-cash transactions for customers (such as opening accounts, receiving deposits, etc.) in accordance with TCB's procedures.
• Provide services to retail customers in the fastest and best way
• Update TCB's regulations, procedures and guidelines about customer service
• Deal with customer requests within authority.
• Perform work in accordance with policies, regulations, procedures, internal guidelines... and service quality commitments (SLAs)
• Fully comply with service quality standards for the position of Teller and other regulations of the Bank from time to time
• Ensure the accuracy of transactions
• Receive customers' opinions on products, processes, services, policies... to have recommendations for policy departments

2. Sales (10% of total time)

• Identify cross-selling opportunities during the transaction process and encourage customers to use other products, for products that are not part of the customer service department, transfer to related departments.
• Make phone calls to sell products to customers when requested by the Manager, Customer Services
• Always update new products, Marketing programs and sales campaigns of TCB.

3. Reporting and inspection (10% of total time)

• Check transactions/documents arising during the day
• Compare transactions and cash amount, make sure the balance at cash fund goes to zero after the transaction time is over
• Checking documents that have been recorded for the previous day's transactions.
• Make daily report after the transaction time is over
• Being a member of the ATM reception team at branch/transaction office/neighborhood.
• Perform other tasks as assigned by Controller/Team Lead, Customer Services

Team Lead, Customer Services/Manager, Customer Services/Senior Branch Manager/Branch Manager

N/A

Teams inside and outside RBG

Customers

Qualifications

• Graduated from university with major in Banking and Finance; Foreign Trade; Economics or related field.
• English proficiency: None

Domain Expertise

• Experience: At least 2 years of relevant experience, Preference will be given to those with experience in the banking sector
• Other requirements: have an easy-to-see appearance, standard and easy-to-listen voice.
• Computer skills: have experience in using software about office, finance and banking