Senior Relationship Manager

• Generation of new business for Priority products & services connected with products like Payroll / Personal Loan / Mortgage / Bancasurance.
• Achieve allocated business targets
• Participate actively in branch sales planning to generate action plans for meeting targets.
• Be multi-skilled to handle all kinds of transactions and services in the bank
• Convert customer leads to sales.
• Generate potential new leads for other parts of bank e.g. Private Bank.
• Successful and consistent conversion of leads to sales.
• Upgrade potential customers to Priority and Private Banking.
• Sell multiple standard products to customers based on identified needs.
• Refer to product specialists to sell more complex products based on identified needs.
• Quality customer requirements appropriately.
• Provide advice and respond appropriately to less complex queries.
• Build on existing relationships to grow/ develop customer portfolio.
• Cultivates customer pipeline.
• Anticipate future basic product needs given analysis of current state.
• Accurate process transaction documentation.
• Identify opportunity for transaction processing improvements.

Business

• To generate and grow the portfolio of PrB Banking customers in number and quantum by providing solution-based initiatives to meet their needs.
• Identify and prioritize activities to maximize revenue contribution from the high potential customers.
• Develop, implementing and execution of sales plans for the RMs..
• Referral of prospective business to other SCB functional units.
• Enhancement of the Bank’s image via community activities.

Processes

• Providing remote service at good quality and service standards as set out by Team Manager, Business Development – Priority.
• Attend regular training / retraining in order to provide competent service excellence to NTB and potential customer
• Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs.

Risk Management

• Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
• Participate in and/or support the Bank's effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
• Must follow the Bank’s Code of Conduct.

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Key stakeholders

• Senior RM/RM Priority Banking
• Senior RM/RM Business Banking
• Client Service Manager

Motivations

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Qualifications

• Bachelor above
• English/ Vietnamese
• Chinese

Skills and Experience

• Customer Focus
• Telesales
• Addressing Customer Needs
• Anti-money Laundering Policies and Procedures
• Bank Account Features and Services
• Cross-Selling
• Customer Acquisition
• Effective Communications