Senior Officer, Change Management (40000685)

• The job holder supports change management activities (assessing change impact, engaging stakeholders, developing and implementing communications plan, tracking progress and reporting performance results).
• The job holder supports the team with communication activities, user support, content development on digital channels and supports users on the implementation of change.

Change Management Support

• Support with change impact assessment and stakeholder analysis (for internal and external stakeholders).
• Consolidate risks and issues for proactive issue resolution.
• Develop communication plans and track progress.
• Consolidate data and prepare reports on performance results / efficiency of communication and transformation change implementation activities.
• Support the design, planning, pilot preparation and implementation of initiatives.
• Prepare reports for discussions and updates on transformation initiatives.

User Support và Communication Collaterals

• Develop and manage user manuals / guidelines, materials, customer support scripts.
• Create, edit and manage content for communication campaigns.
• Actively research, collect information, update new market trends to develop new content strategy.
• Conduct surveys, collect, manage customer feedback, propose solutions to provide improved support to users.
• Support to set up the coordination mechanism between different units/stakeholder, facilitate the setting of new operational process, procedure and system to prepare for change

Capability building

• Conduct training need analysis (TNAs) and provide input và document requirements to training/capability building team;
• Cooperate with training team to develop and implement training, capacity building and other transformation support programs.
• Frequently assess the readiness of the people and organisation, identify improvement areas and propose prompt solutions.
• Develop and run change agent/ change ambassador/ change champion networks

Expert, Change Management

Assigned team members

Teams within the Transformation Office and relevant departments in the Bank.

Partners providing professional services

Domain Expertise

• 05+ years of relevant experience in a financial, marketing agency, communications and public relations or technology organization
• Strong writing, editing, and proofreading skills in English and Vietnamese languages
• Experience in preparing for change execution
• Experience in supporting project management and organizational change projec

Agile / Digital Experience

• Knowledgeable on digital technology, digital banking, ecommerce and fin tech advancements
• Experience creating online/digital content within the interactive space
• Experience developing web/app content for financial services products
• Experience working in an Agile environment/team to support large scale transformation projects will be advantageous

Qualifications

• Bachelor's degree in Communications, Public Relations, Marketing, Journalism, Business Administration, Finance and Banking
• Professional change certification in PROSCI / ADKAR will be advantageous