Officer, Sales Support (40001023)

The job holder responsible for supports the sales force in all operations related to sales and after-sales care

Support to sale products and services

• Receive documents after RCC approval, notification of approval results, disbursement conditions
• Completing the after sale documents
• Transfer customer document to CCA, notify customers of fees to complete disbursement conditions
• Support sales force with notarization procedures, secure transaction registration, inventory, asset valuation
• Enter the collateral into warehouse
• After completing disbursement, notify customers, save and manage customer documents
• Serving customers' requests for documents related to assets
• Compose documents when finalizing payment
• Perform the work of supporting the issuance, activation of cards, accounts, FIBs. Disbursement, follow-up after loan

Support to update and manage customer documents:

• Scan/fill data and perform work related to building and managing customer documents as assigned by line manager.
• Update and monitor Customer's status on the basis of: Information provided by sales force; Information from the system;
• Support sales force in managing customer portfolio (providing debt reports, customer data...); identify risk factors
• Perform after-sales support tasks
• Perform support tasks with partners outside Techcombank from time to time.

Perform other tasks

• at the request of line manager
• Make operational reports to support the department's business from time to time.
• Report on reward programs.
• Perform office administrative support tasks such as asset management, clerical work, timekeeping, stationery, human resources, storage, expenses... according to internal regulations.

• Ensure compliance with regulations, procedures and work instructions of TCB
• Strictly comply with the Bank's Labor Regulations.
• Perform work in accordance with policies, regulations, procedures, internal guidelines... and commitment to service quality (SLAs)"

Team Lead, Sales Support; Manager, Sales Support; Manager, Retail Banking; Manager, Virtual Advisory Channel;…

Internal RBG Department and other Division

Personal Customer

Domain Expertise

• Minimum 03 years of experience in positions relating to business support management và planning

Qualifications

• University degree (minimum) relating to Insurance, Finance, Banking and Economics
• English level: According to the Bank's regulations