[DISTRICT 7] QUALITY ASSURANCE SPECIALIST
- Nơi làm việc
- TP. Hồ Chí Minh
- Hạn nộp
- 31/12/2026còn 82 ngày
- Ngày đăng
- 09/10/2026hôm qua
- Bộ phận
- Banking,Customer Service
- Loại vị trí
- Permanent
U&Bank không nhận hồ sơ, không thu phí.
Mô tả công việc
- Conduct regular QA monitoring and quality assessments across Voice, Omni Chat and other customer service channels.
- Evaluate agent performance against defined QA criteria, Work Standards, SOPs and service standards.
- Identify quality gaps, recurring errors and potential compliance risks.
- Analyze QA results and provide root-cause analysis and improvement recommendations.
- Prepare periodic QA reports, quality trends and management insights.
- Coordinate with Team Leaders and relevant teams on corrective actions and follow-up.
- Support the development and continuous improvement of QA criteria, scorecards and quality monitoring methodology.
- Conduct calibration sessions to ensure consistency in quality assessment.
- Provide feedback and coaching recommendations based on QA findings.
- Support QMS and customer experience improvement initiatives.
Cách nộp
Lấy từ trang tuyển dụng của Shinhan Bank Việt Nam (shinhancareer.com) · kiểm tra 10/10/2026Báo cáo tin
