[DISTRICT 7] CASE RESOLUTION SPECIALIST
- Mức lương
- Thương lượng
- Nơi làm việc
- TP. Hồ Chí Minh
- Hạn nộp
- 31/12/2026còn 81 ngày
- Ngày đăng
- 09/10/20262 ngày trước
- Bộ phận
- Banking,Customer Service
- Loại vị trí
- Permanent
U&Bank không nhận hồ sơ, không thu phí.
Mô tả công việc
- Receive, Investigate and handle complain through assigned channels, ensuring timely and accurate resolution.
- Proactively coordinate with Branches and relevant Head Office departments to identify root causes and provide approriate solution to customer.
- Follow up on pending cases and ensure complains are resolved within the defined SLA.
- Communicate professionally and empathetically with customers to understand their concerns and ensure timely feedback.
- Promptly escalate complex complain to the higher level for further investigate and resolution.
- Track and report complaint trends, recurring issues, customer feedback to improve banking service quality and the customer experience.
- Ensure all complaint handling process complies with the Bank's policies, procedures, and operational standards.
- Perform other tasks as assigned by the Line Manager and within HCC scope of work.
Cách nộp
Lấy từ trang tuyển dụng của Shinhan Bank Việt Nam (shinhancareer.com) · kiểm tra 11/10/2026Báo cáo tin
