[DISTRICT 7] BRANCH CUSTOMER SERVICE & QUALITY SPECIALIST
- Mức lương
- Thương lượng
- Nơi làm việc
- TP. Hồ Chí Minh
- Hạn nộp
- 31/12/2026còn 81 ngày
- Ngày đăng
- 09/10/20262 ngày trước
- Bộ phận
- Banking,Customer Service
- Loại vị trí
- Permanent
U&Bank không nhận hồ sơ, không thu phí.
Mô tả công việc
- Support and monitor Branch Customer Service quality to ensure consistent customer service standards across branches.
- Develop, maintain and continuously improve QMS, service standards, guidelines and quality control mechanisms.
- Conduct QA/QC activities, including service quality reviews, monitoring, sampling and compliance checks.
- Analyze quality findings, customer feedback and operational data to identify service gaps, root causes and improvement opportunities.
- Coordinate with Branches and relevant CSC teams to implement corrective actions and follow up on improvement plans.
- Prepare periodic QA/QC and QMS reports, highlighting key findings, trends and recommendations.
- Support the development and updating of SOPs, Work Standards, checklists and quality criteria.
- Provide coaching/feedback to Branches and relevant teams based on quality assessment results.
- Support other quality improvement and operational excellence initiatives assigned by Line Manager.
Cách nộp
Lấy từ trang tuyển dụng của Shinhan Bank Việt Nam (shinhancareer.com) · kiểm tra 11/10/2026Báo cáo tin
