Deputy Branch Manager (40000888)

• The job holder responsible for support the Branch Manager/ Province Manager in managing all operations of the unit to ensure the successful completion of the business plan and building the foundation at the branch.

1. Manage sales and business metrics

• Implement business activities at the unit according to the operational orientation of the Business Division and Techcombank from time to time.
• Implement the assignment of targets, coordinate, support, mentor, supervise and evaluate the implementation of the plan of staff at the branch.
• Implement / maintain and control / regularly / periodically evaluate business activities / services at the unit.
• Ensure continuity/consistency when deploying banking services.

Daily activities:

• Ensure the quality and efficiency of sales activities at the unit
• Guide the sales team at the unit
• Approve and sign credits within jurisdiction
• Approve financial expenditures within the scope of authority
• Coordinating with other sales units and CSA Division to ensure effective sales activities and quality customer service.
• Perform other related tasks at the request of the Branch Manager from time to time.

2. Risk management and compliance

• Implement synchronously the risk management and compliance work at the branch
• Ensure that the unit's activities comply with internal policies, regulations, procedures, guidelines, etc. and service quality commitments (SLAs).
• Ensure staff at the unit fully implement the steps according to the bank's loan control regulations.
• Strictly control problem debt situation and handle problem debt at the unit.
• Organize and implement regular debt reminders/debt recovery at the unit.
• Contributing ideas and sharing experiences on new methods to improve problem debt at the unit to the Unit Director.

3. Service quality management

• Ensure service quality commitment (SLAs) for customers.
• Training / Coaching / Supervising staff at the unit to strictly comply with the provisions of the Bank's service quality standards.
• Regularly check and monitor service quality at special working positions, positions directly in contact with customers in the unit.
• Plan periodically to directly contact and interview customers to receive opinions and build/enhance service quality at the unit.

4.Debt quality management

Responsible for managing debt quality and debt portfolio at the unit (including but not limited to: debt rescheduling, debt structuring).

PEOPLE MANAGEMENT

• Attract, onboard and retain the right talents for a high- performing team
• Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members
• Manage team performance & provide feedback regularly (following the annual performance management cycle);
• Enable team member’s professional and personal development through capability assessment, training, coaching & feedback, etc.
• Motivate and recognize team members’ contributions towards the team’s shared goals
• Responsible for developing talents within the team
• Act as a role model and promote corporate culture at sub- function level
• Understand & communicate relevant HR offerings to team members.

Province Senior Manager/ Regional Director

The employees of Branch

Teams inside and outside RBG

Customers, partnerships, associations, state management agencies ...

Domain Expertise

• At least 06 years of experience in Banking and related fields, of which at least 02 years in the position of Manager of SME/PFS/ Customer Service/Priority (or equivalent) or more.

Qualifications

• Graduated from University majoring: Banking and Finance; Foreign Trade; Economics or related fields
• English proficiency: According to the Bank's policy in the each period