Assistant Manager, Cash Management Operations

• The Assistant Manager, Cash Management Operations is responsible for the independent review and control of assigned payment, clearing, cash management, supporting document checking and related operational activities, ensuring transactions are accurate, complete and compliant before approval or release where authorised.
• The role maintains real-time awareness of transaction volumes, outstanding queues, ageing, processing quality and cut-off priorities, proactively identifying capacity or service risks and taking timely action within the assigned scope through processing support, prioritisation of own activities or escalation.
• The role applies independent judgement and constructive challenge to identify and prevent material errors or control gaps within the applicable checking control, coordinates resolution of operational issues and escalates material risks or matters outside established procedures or delegated authority.

Independent Checking & Transaction Control

• Independently review transaction instructions, customer information, supporting documents and Maker processing for accuracy, completeness and compliance with approved procedures and controls.
• Apply independent judgement and constructive challenge to prevent material errors or control gaps within the applicable checking control.
• Approve, reject or release transactions where applicable, within approved procedures, delegated authority and system entitlements.
• Ensure required verification, confirmation, FX-related controls and other validations are completed before approval or release.
• Return transactions requiring correction with clear reasons and actions, maintaining Maker-Checker segregation and audit trail.

Processing Oversight & Operational Coordination

• Monitor volumes, outstanding queues, ageing, quality and cut-off priorities, and identify emerging capacity or service risks.
• Take timely action through processing support, prioritisation of own activities or escalation.
• Perform Maker activities when required, ensuring transactions processed by the role holder receive the required independent control from another appropriately authorised person.
• Monitor quality trends, distinguish isolated errors from recurring or systemic issues, and initiate appropriate action or escalation.
• Support day-to-day operational coordination without formal management responsibility.

Regulatory, Risk & Control

• Assess assigned transactions and supporting documents against procedures, applicable Vietnam laws and regulations, Bank policies and controls.
• Resolve matters within established procedures and delegated authority, and escalate matters requiring interpretation or falling outside procedures, authority or risk appetite to the Team Leader, Head or relevant control function, as appropriate.
• Apply applicable operational, financial crime, anti-money laundering, sanctions and foreign-exchange controls.
• Support assigned thematic reviews, sample reviews or control checks and escalate material findings.

Reconciliation, Exceptions & Incident Management

• Review or approve assigned reconciliations, outstanding items and break resolutions in accordance with the applicable control design.
• Challenge proposed resolutions for material exceptions and control issues, ensuring appropriate investigation and corrective action.
• Coordinate significant exceptions, breaks and incidents to resolution, keeping management informed of material matters.
• Ensure records, supporting evidence and resolution actions are complete and appropriately documented.

Systems, Resilience & Continuous Improvement

• Identify, escalate and coordinate resolution of system incidents and processing disruptions with Technology and relevant support teams.
• Support business continuity, operational resilience testing and recovery activities as required.
• Analyse recurring errors to identify root causes and recommend preventive improvements.
• Lead or support assigned small-scale process, control, automation or workflow improvements while maintaining effective controls.

Collaboration & Role Accountability

• Work with relevant stakeholders to resolve operational and control issues within the assigned scope.
• Provide clear transaction-specific guidance to Makers when challenging or returning transactions and share recurring issues and control lessons.
• This is an individual contributor role with no formal people, resource or performance-management responsibility. The role provides independent control and real-time oversight of processing flow and quality.

Motivations

• Ensuring accurate and controlled transaction outcomes through effective independent review and constructive challenge.
• Taking proactive ownership of processing quality, operational priorities and issues to support timely service delivery.
• Preventing material processing errors and control weaknesses within the applicable control scope.
• Identifying recurring issues and practical opportunities to improve efficiency, quality and control effectiveness.

Skills Required

• Governance, Risk, and Compliance (GRC)
• Settlement Management
• Operations Management
• Quality Assurance
• Regulatory Compliance
• Cash Management
• Payment Processing
• Payment Schedule
• Service Delivery
• Data Management
• Stakeholder Engagement
• Risk Management

Key Experiences, Qualifications and Languages

• Demonstrated experience in payment operations, transaction banking or cash management, including transaction processing, exception handling and operational controls.
• Strong transaction-control judgement and ability to independently review processing accuracy, supporting evidence and control completion.
• Ability to maintain awareness of transaction volumes, outstanding queues, ageing, processing quality and priorities and identify when intervention or escalation is required.
• Ability to perform Maker activities when operationally required while maintaining appropriate segregation of duties.
• Sound judgement in resolving matters within established procedures and identifying issues requiring escalation.
• Experience investigating exceptions, reconciliation breaks or incidents and coordinating appropriate resolution.
• Ability to identify recurring error drivers, root causes and practical improvements to processes, controls and workflows.
• Effective communication and stakeholder-management skills for resolving operational and control issues.
• Business English and Vietnamese.