cocghe266
Administrator
Standard Chartered Bank
Unit 1810-1815, 18th Floor, Keangnam Hanoi Landmark Tower, Plot E6, Cau Giay New Urban Area, Me Tri Commune, Tu Liem District, Hanoi
Job desription:
• To provide customer full range of services and financial enquiries via inbound calls
• Providing one-stop quality customer service in an efficient operation where risks are well controlled.
Key responsibilities:
• Generation of new business via cross-selling activities and out-marketing calls
• Communication with customer to meet their enquiries via inbound calls
• Ensure customer ‘s satisfaction by maintaining good KPI as well as FCR rate
• In stand by status for non working hour for customer blocking cards service
• Provide good service quality / service standards / service scope as set out by the Direct Banking Centre Manager
• Attend regular training / retraining in order to provide competent service excellence to existing and potential customer
• Customer retention efforts with personal involvement in complaint resolution/handling
• Ensure the collection and maintenance of high quality customer information, thus increasing the ability to service a customer’s needs by providing personalised & superior services and generate revenue
• Ability to handle normal as well as difficult customer enquiries and complaints
• Attend customer ‘s complaint with helpful then revert to the right party for resolution as complaint handling process
• Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
• Participate in and/or support the Bank's effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
Qualifications and Skills:
• Degree and / or relevant professional qualifications / experience.
• Working experience in banking with demonstrable knowledge of banking practices and financial products.
• Favourable track record in managing sales and / or operations or demonstrated ability to achieve strong sales performance.
• Ability to work in a team of various levels to deliver exceptional performance.
• Demonstrated ability to establish a service culture.
• Good product knowledge/selling and service skills
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Interested candidates can click "Apply" below to send CVs (in English) via email:
Apply
Deadline to apply: 12/12/2014
Unit 1810-1815, 18th Floor, Keangnam Hanoi Landmark Tower, Plot E6, Cau Giay New Urban Area, Me Tri Commune, Tu Liem District, Hanoi
Job desription:
• To provide customer full range of services and financial enquiries via inbound calls
• Providing one-stop quality customer service in an efficient operation where risks are well controlled.
Key responsibilities:
• Generation of new business via cross-selling activities and out-marketing calls
• Communication with customer to meet their enquiries via inbound calls
• Ensure customer ‘s satisfaction by maintaining good KPI as well as FCR rate
• In stand by status for non working hour for customer blocking cards service
• Provide good service quality / service standards / service scope as set out by the Direct Banking Centre Manager
• Attend regular training / retraining in order to provide competent service excellence to existing and potential customer
• Customer retention efforts with personal involvement in complaint resolution/handling
• Ensure the collection and maintenance of high quality customer information, thus increasing the ability to service a customer’s needs by providing personalised & superior services and generate revenue
• Ability to handle normal as well as difficult customer enquiries and complaints
• Attend customer ‘s complaint with helpful then revert to the right party for resolution as complaint handling process
• Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
• Participate in and/or support the Bank's effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
Qualifications and Skills:
• Degree and / or relevant professional qualifications / experience.
• Working experience in banking with demonstrable knowledge of banking practices and financial products.
• Favourable track record in managing sales and / or operations or demonstrated ability to achieve strong sales performance.
• Ability to work in a team of various levels to deliver exceptional performance.
• Demonstrated ability to establish a service culture.
• Good product knowledge/selling and service skills
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Interested candidates can click "Apply" below to send CVs (in English) via email:
Apply
Deadline to apply: 12/12/2014
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