ShinhanBank Shinhan Bank tuyển dụng Contact Center Manager - Support Team

[Shinhanbank]

View attachment 18092 ​

Ngân Hàng TNHH MTV Shinhan Việt Nam thông báo tuyển dụng:

Nơi làm việc: Hồ Chí Minh (Quận 7)
Hạn chót nhận hồ sơ: 15/09/2018
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JOB DESCRIPTION

• The Contact Center Manager – Support team is responsible for leading a team to provide supporting functions in Contact Center, including customer complaints handling, quality assurance, training, impact management, ATM monitoring, suspicious transactions monitoring. The role is also responsible for driving initiatives within Contact Center and managing all training/ coaching for the whole Contact Center.
• The key responsibilities include:

• Drive initiatives to support in delivering Service KRAs and Sales KRAs of Contact Center
• Ensure service quality provided by the whole team is in line with or exceed agreed performance metrics
• Handle customer complaints and improve customer experience
• Provide relevant training/ coaching to team members to ensure they have sufficient knowledge and capability required to perform at satisfactory level
• Ensure quality assurance and governance within Contact Center

JOB REQUIREMENT

• Working experience in Contact Center
• Strong analytic and project management skills
• Strong training, communication and tele-communication skills
• Strong stakeholder management skills
• Experience in Retail banking, operational knowledge of the various transactional processes
• Team Leading experience

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Tin tuyển dụng UB hỗ trợ Shinhan Bank đăng tuyển
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Công ty CP Đầu tư & Phát triển UB Việt Nam
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