Ngân hàng TNHH một thành viên HSBC thông báo tuyển dụng vị trí GTRF Client Services Associate (GCB7).
Deadline: 30.06.2017
Location: TP.HCM
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If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including: Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, , as well as a comprehensive range of financing solutions.
With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.
We are currently seeking an ambitious individual to join this team in the role of GTRF Client Services Associate (GCB7)
- Be responsible for structuring complex deals across the whole range of Global Trade & Receivables Finance's (GTRF) solutions. Key responsibilities include providing technical expertise to Front-Line Business Development Managers, assisting in the structuring of bespoke open account solutions, and ensuring a high quality customer experience. The role holder will build out a team of structuring specialists in the different regions, to ensure a consistent operating model in support of our front-line BDMs.
- Adopt global initiatives and practices within a GTRF Client Services team that enable globally consistent, yet locally competitive, segmented service experience for clients and the clients’ customers
- Deliver globally connected service experience that is aligned with the GTRF Services target operating model
- Support in the development and execution of a high quality client-centric service culture that delivers superior post-sales support
- Ensure strategic alignment with Global and Country imperatives
- Support in driving the consistent implementation and execution of client services global and local best practices
- Develop and maintain strong working relationships with internal and external stakeholders
- Providing support and guidance to the Department/Region on areas of improvement/concern with regard to FCC, Regulatory and BQAP controls
- Act as a Services champion to ensure that key objectives are prioritised appropriately within CMB & GBM
- Establish metrics and ensure effective tracking of HSBC’s competitor offerings and performance in comparison to HSBC
- Ensure positive client experiences through support, trade advice and best practices in relation to GTRF transactions
- Ensure that GTRF Services is responsive to the requirements and expectations of the Global Businesses
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance
To be successful in the role, you should meet the following requirements:
- 3year + Experience in Banking with a proven track record of delivery.
- Relevant product knowledge including knowledge of Trade, Guarantees, Open Account and Supply Chain Financing.CITF/ CSDG/CDSG holder is an advantage.
- Experience in transaction structuring for clients
- A desire to find ways to continually improve the solutions delivered to customers
- A flexible and adaptable approach to change and will support others to respond in a similar way
- Rated ability to drive business growth in a dynamic sales environment with strong business development and sales skills
- Good negotiationg skills, with the ability to influence and collaborate effectively with both internal & external customers.
- Fluent in English (Chinese speaking is an advantage).
For further information on application for this role, please visit our careers site and send your updated resume to humanresources@hsbc.com.vn
You'll achieve more when you join HSBC.
www.hsbc.com.vn/careers
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Issued by HSBC Bank (Vietnam) Ltd.
