View attachment 12960
Job Description
Job Requirement
Job Description
- Handle contacts with HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Deliver what is promised in line with customer expectations
- Offer value added products and services based on customer needs analysis and ensure customer understanding of those products
- Provide excellent customer service to basic customer contacts by keeping up to date on training and internal communications
- Generate customer loyalty through strong knowledge of key products and services
- Own and resolve issues and understand how and when to escalate
Job Requirement
- Be proficient language(s) required by the process
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Take pride in delivering what is promised in line with the customer and service expectations
- Want to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Proficiency with personal computers and basic software packages and specialised applications
- Excellent communication skills and is polite and friendly at all times
- Display patience and empathy
Tin tuyển dụng UB hỗ trợ HSBC đăng tuyển
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