cocghe266
Administrator
Job description:
As the Mortgage Specialist your role is to grow and service your own mortgage customers, ensuring a superior service offering.
You will be accountable for:
• Improve funds under management (FUM) growth, through sales of Mortgage products
• Developing strong relationships with customers, leveraging cross-selling opportunities where appropriate
• Sourcing & building referral networks to enhance sales
• Understanding the full range of transactional and lending products to meet and exceed all customer needs
This position will be part of a team of mobile managers that is a separate sales force to the branch network. Mortgage Specialist will work without boundaries and will be responsible for generating their own leads.
Major Responsibility Area
1. Perform & Grow – 60%
- Achieve challenging sales targets developed through Marketing and Networking plans for mortgage sales
- Meet sales revenue & mortgage FUM targets through sourcing & writing consumer loans from external sources (non-branch)
- Proactively determining customer needs and actively selling the bank’s full range of transactional and relationship products and services (includes Consumer and Small Business Lending) to meet needs identified
- Proactively generate new viable business by creating and leveraging referral networks and building relationships with high value customers.
- Creates opportunities and lays groundwork now for addressing future customer needs and generating future sales
- Where more complex sales opportunities arise referring customers to ANZ specialists to sell products outside of Mortgage Specialist mandate
2. Customer First 10%
- Builds relations based on valuing customers. Focuses on developing long term, profitable relationships with customers by delivering appropriate solutions that meet their customer’s needs on an ongoing basis
- Puts in the extra effort and takes time to learn more about the customers, stakeholders and contacts to build rapport
- Know your local market and play an active personal role in lifting the profile of ANZ in the eyes of customers and local community leaders.
- Retain profitable exiting customers by consistently meeting or exceeding customer expectations through superior service
- Ensure customer experience with ANZ is positive and seamless by working with branch staff and specialists to ensure customer interests and needs are fully met
- Is perceived as a trusted adviser to the customers and community
3. Well Managed – 20%
- Regularly review and discuss the business plan with the team and instil ownership in working towards and delivering the desired results.
- Foster a “well-managed” culture that minimizes losses and errors and has an active approach to compliance.
- Ensuring you are well managed and compliant with ANZ’s policies and procedures (credit risk, operating risk, advisory risk & RAF training) at all time
- Perform your duties in a safe manner in accordance with ANZ health and safety policy and procedures.
- Maintain good product knowledge by completing appropriate training & accreditation. Ensure a thorough understanding of complete lending product range and transaction products and maintain a good understanding of competitor offerings.
- Ensure qualifications and individual training requirements are kept up to date with changes as they occur
- Maintain accurate customer records
4. Lead & Inspire – 10%
- Share with your colleagues what works for you in meeting your customers’ need. Notice when a colleague needs help and take on additional tasks as directed to assist in completing team objectives.
- Take ownership of performance and continuing professional development. Document your development plan and track this regularly.
- Continue to develop your product and sales skills, and help less experienced colleagues to become better sales people.
- Providing advice, support and coaching to team members as required.
- Sharing information and learning experiences in branch team meetings.
- Encourage greater customer value add, through referring non-lending opportunities to generalist staff to explore
- Recognize and celebrate success within and outside the team
- Play a key role in being involved in the community on a Regional level.
Requirements:
Proven track record in sales
- Demonstrated ability as a team player
- Strong interpersonal skills and the ability to quickly build rapport; demonstrated relationship and networking capability
- Planning and organizing
- Presentation skills
- Negotiation skills
- Building Relationships and Networks
Desired Experience Profile:
- Financial background with good understanding of mortgage and financial services industry; strong credit knowledge
- Track record in a Strong analytical capability with ability to think laterally and the flexibility to be able to work in an environment of change
- Strong relationship and networking skills achieving sales results
- PC literacy
Interested candidates can click "Apply" below to send CVs (in English) via email.
Apply
As the Mortgage Specialist your role is to grow and service your own mortgage customers, ensuring a superior service offering.
You will be accountable for:
• Improve funds under management (FUM) growth, through sales of Mortgage products
• Developing strong relationships with customers, leveraging cross-selling opportunities where appropriate
• Sourcing & building referral networks to enhance sales
• Understanding the full range of transactional and lending products to meet and exceed all customer needs
This position will be part of a team of mobile managers that is a separate sales force to the branch network. Mortgage Specialist will work without boundaries and will be responsible for generating their own leads.
Major Responsibility Area
1. Perform & Grow – 60%
- Achieve challenging sales targets developed through Marketing and Networking plans for mortgage sales
- Meet sales revenue & mortgage FUM targets through sourcing & writing consumer loans from external sources (non-branch)
- Proactively determining customer needs and actively selling the bank’s full range of transactional and relationship products and services (includes Consumer and Small Business Lending) to meet needs identified
- Proactively generate new viable business by creating and leveraging referral networks and building relationships with high value customers.
- Creates opportunities and lays groundwork now for addressing future customer needs and generating future sales
- Where more complex sales opportunities arise referring customers to ANZ specialists to sell products outside of Mortgage Specialist mandate
2. Customer First 10%
- Builds relations based on valuing customers. Focuses on developing long term, profitable relationships with customers by delivering appropriate solutions that meet their customer’s needs on an ongoing basis
- Puts in the extra effort and takes time to learn more about the customers, stakeholders and contacts to build rapport
- Know your local market and play an active personal role in lifting the profile of ANZ in the eyes of customers and local community leaders.
- Retain profitable exiting customers by consistently meeting or exceeding customer expectations through superior service
- Ensure customer experience with ANZ is positive and seamless by working with branch staff and specialists to ensure customer interests and needs are fully met
- Is perceived as a trusted adviser to the customers and community
3. Well Managed – 20%
- Regularly review and discuss the business plan with the team and instil ownership in working towards and delivering the desired results.
- Foster a “well-managed” culture that minimizes losses and errors and has an active approach to compliance.
- Ensuring you are well managed and compliant with ANZ’s policies and procedures (credit risk, operating risk, advisory risk & RAF training) at all time
- Perform your duties in a safe manner in accordance with ANZ health and safety policy and procedures.
- Maintain good product knowledge by completing appropriate training & accreditation. Ensure a thorough understanding of complete lending product range and transaction products and maintain a good understanding of competitor offerings.
- Ensure qualifications and individual training requirements are kept up to date with changes as they occur
- Maintain accurate customer records
4. Lead & Inspire – 10%
- Share with your colleagues what works for you in meeting your customers’ need. Notice when a colleague needs help and take on additional tasks as directed to assist in completing team objectives.
- Take ownership of performance and continuing professional development. Document your development plan and track this regularly.
- Continue to develop your product and sales skills, and help less experienced colleagues to become better sales people.
- Providing advice, support and coaching to team members as required.
- Sharing information and learning experiences in branch team meetings.
- Encourage greater customer value add, through referring non-lending opportunities to generalist staff to explore
- Recognize and celebrate success within and outside the team
- Play a key role in being involved in the community on a Regional level.
Requirements:
Proven track record in sales
- Demonstrated ability as a team player
- Strong interpersonal skills and the ability to quickly build rapport; demonstrated relationship and networking capability
- Planning and organizing
- Presentation skills
- Negotiation skills
- Building Relationships and Networks
Desired Experience Profile:
- Financial background with good understanding of mortgage and financial services industry; strong credit knowledge
- Track record in a Strong analytical capability with ability to think laterally and the flexibility to be able to work in an environment of change
- Strong relationship and networking skills achieving sales results
- PC literacy
Interested candidates can click "Apply" below to send CVs (in English) via email.
Apply
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