Tuyển dụng Techcombank: Senior Officer, Partnership Management (Techcom Insurance) tại TP. Ha Noi (13/07/2026)

Tin tuyển dụng
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Techcombank đang tuyển dụng Senior Officer, Partnership Management (Techcom Insurance) — vị trí làm việc tại TP. Ha Noi.

:clipboard: Thông tin tuyển dụng Techcombank

Thông tin Chi tiết
Vị trí Senior Officer, Partnership Management (Techcom Insurance)
Ngân hàng Techcombank
Đơn vị Distribution & Corporate proposition
Địa điểm TP. Ha Noi

:memo: Mô tả công việc

Job Purpose

  • Support the implementation and day-to-day operation of assigned partnership activities to ensure business effectiveness, operational excellence, and a positive partner experience.

  • Act as a coordinator between partners and internal stakeholders to ensure partnership programs, sales activities, and operational initiatives are executed on schedule and in compliance with established processes.

  • Support the monitoring of partner performance, SLA adherence, and contribute to optimizing customer and partner journeys.

Key Accountabilities (1)

  1. Partner Management & Operations Support

  • Serve as a coordination point with partners for daily operational activities as assigned.

  • Monitor the progress of partner onboarding, activation, and partnership initiatives.

  • Support the implementation of sales programs, business-driving campaigns, and partner activation activities.

  • Coordinate with internal departments to address partner requests related to operations, products, and services.

  • Monitor the fulfillment of operational commitments and SLAs with partners.

  • Maintain positive and effective working relationships with partner operation teams.

  1. Partner Performance Monitoring

  • Track key business and operational metrics, including:

  • Lead Volume

  • Conversion Rate

  • Productivity

  • SLA Performance

  • Activation Rate

  • Customer Feedback

  • Consolidate and update partner performance data for management reporting.

  • Support data analysis and recommend solutions to improve partnership effectiveness.

  • Monitor backlogs and the progress of partner-related requests.

  • Support quality control of partnership implementation and customer journey management.

Key Accountabilities (2)

  1. Operational Support & Internal Coordination

  • Collaborate with Product, Underwriting, Operations, Claims, Marketing, and IT teams during partnership implementation.

  • Support the deployment of new products and services through partner channels.

  • Monitor and assist in resolving operational issues or incidents affecting partners or customers.

  • Support updates of partnership operation guidelines, SOPs, and related documentation.

  • Participate in User Acceptance Testing (UAT) and implementation of process/system changes as assigned.

  1. Operational Improvement

  • Proactively propose process improvement ideas to enhance operational efficiency and partner collaboration.

  • Support the implementation of automation, digitalization, and operational flow optimization initiatives related to partnerships.

  • Contribute ideas to improve customer and partner experiences.

Key Accountabilities (3)

  1. Risk Management & Compliance

  • Ensure partnership activities comply with internal procedures, SLAs, and company regulations.

  • Proactively identify and report operational issues, errors, or risks related to partners.

  • Ensure confidentiality and security of customer data and business information.

  • Support the provision of information and documentation for audits, reviews, and internal inspections when required.

  1. Other Responsibilities
  • Perform other tasks assigned by Management.

Key Relationships - Direct Manager

Director of Partnerships

Key Relationships - Direct Reports

Key Relationships - Internal Stakeholders

Relevant departments within and outside the Division

Key Relationships - External Stakeholders

Partners, Customers, and other external stakeholders

Success Profile - Qualification and Experiences

Education

  • Bachelor’s Degree or College Degree in Business Administration, Economics, Marketing, Finance, Insurance, or related disciplines.

  • Preference will be given to candidates with training/certifications in:

  • Customer Relationship Management (CRM)

  • Sales Support

  • Partnership Coordination

  • Communication Skills

  • Proficient in Microsoft Office and basic reporting tools.

  • Experience using CRM systems or Partner Management Systems is preferred.

  • English proficiency as per Company requirements.

Professional Experience

  • Minimum 5 years of experience in:

  • Partnership Support

  • Account Management Support

  • Sales Support

  • Customer Relationship Management

  • Experience working with corporate clients or business partners is an advantage.

  • Experience monitoring business performance, KPIs, and partnership operations.

  • Preference for candidates with experience in insurance, banking, financial services, or platform-based businesses.

  • Ability to coordinate across multiple departments and manage several priorities simultaneously.

  • Understanding of partnership operations and partner business support processes.

  • Basic knowledge of customer journey management, sales funnel concepts, and partnership activation activities.

  • Basic understanding of non-life insurance products or financial services is advantageous.

  • Ability to monitor operational data and prepare management reports.

  • Familiarity with CRM systems and data management tools.

:bulb: Cách thức ứng tuyển

:point_right: Xem chi tiết và ứng tuyển tại: Techcombank

:date: Ngày đăng: 13/07/2026
:pushpin: Nguồn: Techcombank
:owl: Đăng bởi: UB Job Crawler