Techcombank đang tuyển dụng Officer, Virtual Customer Service (40001545) — vị trí làm việc tại TP. Ha Noi.
Thông tin tuyển dụng Techcombank
| Thông tin | Chi tiết |
|---|---|
| Vị trí | Officer, Virtual Customer Service (40001545) |
| Ngân hàng | Techcombank |
| Đơn vị | Retail Banking Group |
| Địa điểm | TP. Ha Noi |
Mô tả công việc
Job Purpose
'Take responsibility for :
- Via virtual communication channels (telephone, video call…) to onboard customers, inform customers about suitable products ensuring the best experience to customers
Key Accountabilities (1)
- Customers: Onboard customers, inform customers about suitable products to bring the best experience to customers
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Receive customer information to inform customers about products/services via virtual channels which are suitable to customer’s needs and comply with products procedure and policy or refer to other sales force to bring the best experience to customers
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Onboard and take care new customers
- Product and Service: ensure and improve service quality, create the best customer experience
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Update information on product, process/ guideline, MKT campaign, sales campaign and guideline to provide best service to customer
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Informcustomers about products and support based on customer’s request precisely, comprehensively, timely to comply with products procedure, policy and SLA
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Take care customer, receive and handle customer issues
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Suggest and propose ideas with relevant units to improve product, process to make it become more efficient
Key Accountabilities (2)
- System: comply regulation & manage risks
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Perform every activities in accordance with policy, process, regulation.
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Identify customer information as well as acknoledge warning signals before and after customer transactions following regulations
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Manage operational risks following guideline
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Identify, report and participate in risk handling process
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Comply regulation on information security and confidential
Key Accountabilities (3)
- Human resource: develop people and build up organization culture
4.1.Develop individual capability
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Fully attend training courses
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Always find opportunity to learn and improve at work and in life
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Actively build up development plan
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Willing to share information, be ready to any changes happened
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Take ownership, take responsibility at work to achieve outstanding result
4.2.Build up organization culture
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Build up solidarity culture, encourage colleagues to achieve success
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Fully aware of TCB culture and follow 5 core values, behaviour standards
- Effectiveness management: manage business plan and business result
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Build up personal customer service plan and follow to achieve KPI indicators
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Report customer service activities to manager as request
Perform other tasks as requested by management
Key Relationships - Direct Manager
Manager of the unit
Key Relationships - Direct Reports
NA
Key Relationships - Internal Stakeholders
Teams inside and outside Division
Key Relationships - External Stakeholders
Individual customers, competitors…
Success Profile - Qualification and Experiences
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At least 3 year experience in Finance and Banking sector, virtual advisory experience is prioritized.
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Able to make a call out based on pre-defined call script or inform customers about single, multi product/service.
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Graduated from College or higher at any fields or sectors
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Proficient in office software, banking software
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English proficiency: According to the policy in the each period
Cách thức ứng tuyển
Xem chi tiết và ứng tuyển tại: Techcombank
Ngày đăng: 26/03/2026
Nguồn: Techcombank
Đăng bởi: UB Job Crawler