Techcombank đang tuyển dụng Expert, IT Operations (50000234) — vị trí làm việc tại TP. Ha Noi.
Thông tin tuyển dụng Techcombank
| Thông tin | Chi tiết |
|---|---|
| Vị trí | Expert, IT Operations (50000234) |
| Ngân hàng | Techcombank |
| Đơn vị | Technology |
| Địa điểm | TP. Ha Noi |
Mô tả công việc
Job Purpose
'Responsible for providing expert knowledge in his/her domain when participate in IT projects; proactively and immediately responses to system incidents in his/her expertise domain; managing incidents, problems, and ensuring respective units properly resolve issues so incidents are not repeating; constantly reviewing and proposing solutions to enhance the company’s existing operation processes and tools.
Key Accountabilities (1)
Main work:
-
Collaborate with the appropriate departments to deeply understand the systems, as a basis for the efficient and stable operation of services.
-
Define operation frameworks, standards, processes, checklists, and tools for the systems và communicate them to operation functions to apply into application operation.
-
Analyze and propose improvements upon technology và standards across the oganization.
-
Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.
-
Provide advice, trainings, and supports to people in operation functions.
-
Participate as a key member of the incident response team to directly drive incident/problem fixing progress and also responsible for analyzing and concluding the root cause of the incidents và problem; define và implement the solutions to recover the services quickly and prevent them from repeating.
-
Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the IT infrastructure/applications/services, then have remediation plan to improve quality of services.
-
Creatively and independently provide resolutions to techincal problems in a productivity và quality of service manner.
-
Monitor và report out the compliance of the operation activities in real-life.
-
Report periodically to the managers.
Key Accountabilities (2)
Risk management and compliance:
-
Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
-
Ensure that team members fulfill their commitments on service quality and comply with the company’s regulations and policies.
Key Accountabilities (3)
Human resource management:
-
Personal Development Plan.
-
Training / Coaching / Supervising team members to strictly comply with the standards and procedures of the company.
Key Relationships - Direct Manager
Head of IT Operation & Infrastructure
Key Relationships - Direct Reports
Key Relationships - Internal Stakeholders
Departments in company
Key Relationships - External Stakeholders
Technology provider/vendor, security partner, professional communities,…
Success Profile - Qualification and Experiences
Qualifications
- Graduated from university majoring in IT or electronics and telecommunications, business administration, finance and banking
Work Experience
-
Have worked in the IT field for at least 8 years
-
At least 8 years of experience in IT operation và development or in large organizations, especially banks
Foreign language
- English, according to company’s regulations in each period
Other requirements
- International Certificate of System
Cách thức ứng tuyển
Xem chi tiết và ứng tuyển tại: Techcombank
Ngày đăng: 22/04/2026
Nguồn: Techcombank
Đăng bởi: UB Job Crawler