Techcombank đang tuyển dụng Director, IT Operations (Health Insurance) — vị trí làm việc tại TP. Ha Noi.
Thông tin tuyển dụng Techcombank
| Thông tin | Chi tiết |
|---|---|
| Vị trí | Director, IT Operations (Health Insurance) |
| Ngân hàng | Techcombank |
| Đơn vị | Retail Banking Group |
| Địa điểm | TP. Ha Noi |
Mô tả công việc
Job Purpose
The Director, IT Operations is responsible for managing & operating IT Infrastructure Services function; proactively monitoring and immediately responsing to system incidents; managing incidents, problems, and ensuring respective units resolve the identified issues to make sure the incidents are not repeating.
Key Accountabilities (1)
Main work:
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Coordinate with other departments in the IT infrastructure services to understand the operation of the systems, as a basis for the efficient and stable operation of services.
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Prevent the incidents & problems from happening by:
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Proactively address weaknesses, risks and problems on the IT infrastructure/applications/services then develop remediation plan to mitigate them in order to improve the quality of services.
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Periodically review and assess the weaknesses, risks of systems.
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Manage & hands-on on incidents/problems solving activities:
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Manage the troubleshooting and directly handle the occurred incidents & problems .
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Analyze and conclude the root cause of the incidents & problems, define & implement the solutions to recover the services quickly and prevent them from repeating.
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Cooperate with operation functions to establish and apply operation best practices, standards and frameworks into the IT service operation:
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Train and support.
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Improve the operating processes and tools.
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Monitor & report the compliance of the operation activities in real-life.
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Develop, track, and ensure the unit’s costs are under the approved budget & well-spent.
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Report periodically to the Head of IT Infrastucture Services.
Key Accountabilities (2)
Risk management and compliance:
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Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
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Ensure that team members fulfill their commitments on service quality and comply with the Bank’s regulations and policies.
Key Accountabilities (3)
PEOPLE MANAGEMENT
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Attract, onboard and retain the right talents for a high- performing team
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Communicate the team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members
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Manage team performance & provide feedback regularly (following the annual performance management cycle);
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Enable team member’s professional and personal development through capability assessment, training, coaching & feedback, etc.
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Motivate and recognize team members’ contributions towards the team’s shared goals
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Responsible for developing talents within the team
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Act as a role model and promote corporate culture at sub-function level
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Understand & communicate relevant HR offerings to team members.
Success Profile - Qualification and Experiences
'Qualifications
- Graduated from university majoring in IT or electronics and telecommunications.
Work Experience - Have worked in the IT field for at least 10 years
- At least 8 years of experience in IT Operation & Development or in large organizations, especially bank or financial institutions or insurance business
- At least 6 years in management position.
Foreign language - English, according to TCB’s regulations in each period.
Other requirements - International Certificate of System.
- Master Degree is an advantage.
Cách thức ứng tuyển
Xem chi tiết và ứng tuyển tại: Techcombank
Ngày đăng: 26/03/2026
Nguồn: Techcombank
Đăng bởi: UB Job Crawler