ACB đang tuyển dụng TMO - CX Research & Design Specialist — vị trí làm việc tại Hội sở (Hồ Chí Minh), TMO (Hồ Chí Minh).
Thông tin tuyển dụng ACB
| Thông tin | Chi tiết |
|---|---|
| Vị trí | TMO - CX Research & Design Specialist |
| Ngân hàng | ACB |
| Đơn vị | Quản lý Chuyển đổi - TMO |
| Địa điểm | Hội sở (Hồ Chí Minh), TMO (Hồ Chí Minh) |
| Mức lương | Thương lượng |
| Hạn nộp hồ sơ | 2026-08-14 |
Mô tả công việc
About the Role
We are seeking a CX Research & Design Specialist to support customer-centric transformation initiatives within Corporate Banking. This role will be responsible for generating deep customer, market, and industry insights through structured research activities and collaborating with cross-functional teams to shape customer experience strategies.
The ideal candidate combines strong research capabilities, stakeholder facilitation skills, and a passion for translating insights into actionable business opportunities.
Key Responsibilities
Customer & Stakeholder Research
-
Plan, organize, and conduct qualitative and quantitative research activities, including customer interviews, expert interviews, surveys, and focus groups.
-
Engage Relationship Managers (RMs), customers, industry experts, and external partners to gather actionable insights.
-
Apply structured research methodologies to identify customer needs, pain points, behaviors, and opportunities.
Market & Industry Analysis
-
Conduct desk research on industry trends, market developments, customer behaviors, and competitor offerings.
-
Support Product Owners and business teams in identifying emerging opportunities across targeted industry sectors.
Research Framework & Governance
-
Develop and maintain standardized research guidelines, interview frameworks, survey methodologies, and insight documentation standards.
-
Ensure consistency and quality across all customer research activities.
Workshop Facilitation
-
Partner with Product Owners, Business Analysts, and external agencies to design and facilitate workshops, co-creation sessions, and insight-generation events.
-
Present findings and recommendations in a clear and compelling manner to business stakeholders.
Required Qualifications
-
Bachelor’s degree in Business, Marketing, Design, Psychology, Economics, Banking, or a related field.
-
Minimum 5 years of experience in CX Research, UX Research, Design Research, Customer Insights, Market Research, or related disciplines.
-
Demonstrated experience conducting customer research, stakeholder interviews, surveys, and insight-generation activities.
-
Strong workshop facilitation and stakeholder management skills.
-
Mandatory: Experience working on customer experience, customer journey, product, service, or transformation initiatives for SME, Mid-Market, Large Corporate, Commercial Banking, Transaction Banking, or B2B customer segments.
-
Ability to synthesize research findings into actionable recommendations for business stakeholders.
-
Strong written and verbal English communication skills.
Highly Preferred
-
Experience in Corporate Banking, Transaction Banking, Cash Management, Trade Finance, Supply Chain Finance, Commercial Banking, or B2B Financial Services.
-
Experience working with Relationship Managers (RM), industry specialists, corporate customers, or business banking teams.
-
Familiarity with Design Thinking, Human-Centered Design, Jobs-to-be-Done, or Service Design methodologies.
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Hội sở (Tp. HCM)
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We are seeking a CX Research & Design Specialist to support customer-centric transformation initiatives within Corporate Banking. This role will be responsible for generating deep customer, market, and industry insights through structured research activities and collaborating with cross-functional teams to shape customer experience strategies.
The ideal candidate combines strong research capabilities, stakeholder facilitation skills, and a passion for translating insights into actionable business opportunities.
Key Responsibilities
Customer & Stakeholder Research
-
Plan, organize, and conduct qualitative and quantitative research activities, including customer interviews, expert interviews, surveys, and focus groups.
-
Engage Relationship Managers (RMs), customers, industry experts, and external partners to gather actionable insights.
-
Apply structured research methodologies to identify customer needs, pain points, behaviors, and opportunities.
Market & Industry Analysis
-
Conduct desk research on industry trends, market developments, customer behaviors, and competitor offerings.
-
Support Product Owners and business teams in identifying emerging opportunities across targeted industry sectors.
Research Framework & Governance
-
Develop and maintain standardized research guidelines, interview frameworks, survey methodologies, and insight documentation standards.
-
Ensure consistency and quality across all customer research activities.
Workshop Facilitation
-
Partner with Product Owners, Business Analysts, and external agencies to design and facilitate workshops, co-creation sessions, and insight-generation events.
-
Present findings and recommendations in a clear and compelling manner to business stakeholders.
Required Qualifications
-
Bachelor’s degree in Business, Marketing, Design, Psychology, Economics, Banking, or a related field.
-
Minimum 5 years of experience in CX Research, UX Research, Design Research, Customer Insights, Market Research, or related disciplines.
-
Demonstrated experience conducting customer research, stakeholder interviews, surveys, and insight-generation activities.
-
Strong workshop facilitation and stakeholder management skills.
-
Mandatory: Experience working on customer experience, customer journey, product, service, or transformation initiatives for SME, Mid-Market, Large Corporate, Commercial Banking, Transaction Banking, or B2B customer segments.
-
Ability to synthesize research findings into actionable recommendations for business stakeholders.
-
Strong written and verbal English communication skills.
Highly Preferred
-
Experience in Corporate Banking, Transaction Banking, Cash Management, Trade Finance, Supply Chain Finance, Commercial Banking, or B2B Financial Services.
-
Experience working with Relationship Managers (RM), industry specialists, corporate customers, or business banking teams.
-
Familiarity with Design Thinking, Human-Centered Design, Jobs-to-be-Done, or Service Design methodologies.
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Cách thức ứng tuyển
Xem chi tiết và ứng tuyển tại: ACB
Ngày đăng: 15/07/2026
Nguồn: ACB
Đăng bởi: UB Job Crawler