HSBC HSBC tuyển dụng Operations Manager, Cards and Loans

[HSBC]

View attachment 18335 ​

Ngân hàng HSBC thông báo tuyển dụng

Nơi làm việc: Hồ Chí Minh
Kinh nghiệm: 3 - 5 Năm
Hạn chót nhận hồ sơ: 15/09/2018
------
JOB DESCRIPTION
In this role, you will:

• Driving efficient Card Fraud investigative/ Card Dispute operations team (Level 1) in Vietnam to support Group strategy implementation as well as Business KPI's
• Identify, assess, oversee and communicate all requirements relating to creditcard debit card and E-banking fraud trends at level 1 in relation to risks presented through HSBC’s business activities across the Vietnam.
• Conduct all types of investigations of fraudulent and security related to fraud disputed transactions.
• Identify fraud patterns/ fraud trends by contributing to the development of improved fraud management systems, processes, fraud models and policies/procedures. Ensure they are well documented, understood and implemented.
• Support Fraud Monitoring all matter related to fraud detection systems: Daily monitoring the fraud detection system operations to detect any weak points to have appropriate solution; Updating new fraud trend in time to minimize the fraud loss; and preparing materials to provide regular trainings/refresh for fraud monitoring analysts.
• Develop fraud prevention policies & procedures in line with business strategy including fraud trend and data analytics and ensure they are well documented, understood and implemented.
• Prepare guideline, procedure with related departments to monitor qualities, prevention, detection, authorizations, fraud setup and recovery effectively. Comply with the requirement of internal policies/ procedures and regulatory.
• Provide appropriate advices to initiatives / inquiries of relevant business partners in terms of fraud prevention’s perspective
• Ensure that the high level of customer service is maintained when interacting with the customers.
• Participate in projects: UAT and implementation if required.
• Set up good relationship with current organizational activities to share experience.
• Resolve escalated issues for customers or other HSBC departments using investigative skills to research and provide quick resolution.
• Supervise and ensure the appropriate investigation of card dispute fraud trend/ pattern to VP, Cards n Loans Team Head or Level 2/3 in accordance with regulatory requirements where appropriate.
• Assist lead / liaison with relevant stakeholder within Card Operations and Global Business and Functional teams in Vietnam and Region to provide expertise and support on card fraud investigation/ prevention and terrorist financing systems related matters.
• Prepare all kinds of MI reports if required. Ensure required MI to be prepared properly and sent in a timely manner.
• Ensure that the Group’s interests are externally represented and professional and positive relationships are fostered at a country level.
• Provide advice and guidance to the staff on all aspects of their role including decision making on alerts and their dealings with other departments.
• Drive and manage change to achieve business goals.
• Drive Staff Development through Soft Skill training, Personal Development plans and Performance Management Reviews.
• Create robust team environment where skills and knowledge is openly shared to achieve team and business goals.
• Ensure all GSM, FIMs, BIMs and dispensations, etc. are updated for changes in Country Regulation and impacts on Card Fraud Investigation Level 1 team.
• Identify the reasons impacting the volumes and proactively escalate to VP, FCC OPS on the timelines associated with such impact also keeping the management informed

JOB REQUIREMENT

• Minimum of a bachelor’s degree, related field or equivalent experience. Three to four years’ experience in fraud, credit card or banking operations required.
• Strong knowledge of Master Card and Visa operating regulations. Experience in local law enforcement agency policies & procedures.
• Excellent communication and inter-personal skills, with experience of dealing with executives at high levels.
• Ability execrise discretion and confidentiality, adhere to established deadlines and deal with difficult customer and suspicious transactions.
• Strong managerial, analytical, communications, decision-making, critical thinking and interpersonal skills.
• Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at different levels within the organization.
• Fluency in English along with reporting skill are required.

===============
APPLY NOW

Tin tuyển dụng UB hỗ trợ HSBC đăng tuyển
----------------------------------------------------------
Ban quản trị Diễn đàn UB
Công ty CP Đầu tư & Phát triển UB Việt Nam
www.ub.edu.vn​