HSBC Client Service Associate–3 to 6 months STA, starting from 04 Sep 2018 (for internal HSBC staff only)

[HSBC]

View attachment 18124 ​

Ngân hàng HSBC thông báo tuyển dụng

Nơi làm việc: Hà Nội
Kinh nghiệm: 1 - 3 Năm
Hạn chót nhận hồ sơ: 13/09/2018
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JOB DESCRIPTION

• Take care of customer’s queries on all cash management products by ensuring that all queries are handled within the predetermined service standards/SLA (service level agreement).
• Provide customised services to assist valued customer with day-to-day operations and to handle special requests from customer under critical situation, e.g. payment instructions received near to cut-off time.
• Assist Customer Service Managers (CSM) on customer investigation and to stand in for them when they are out for customer calls by assisting in customers’ enquiries.
• Discuss with related parties (OPS/RC/LGA...) to work out suitable solutions for customers
• Manage to improve efficiency in processing payment instructions by contacting customers and providing resolutions/recommendations when recurrence of problem payment instructions are being spotted.

JOB REQUIREMENT
To be successful in the role, you should meet the following requirements:

• Good command of English
• Good communication skill
• Good problem solving skill
• General knowledge about banking, payment operations and cash management
• Customer services mindset

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Công ty CP Đầu tư & Phát triển UB Việt Nam
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