View attachment 12969
Work Location: Ho Chi Minh, Ha Noi
Job Description
Job Requirement
Work Location: Ho Chi Minh, Ha Noi
Job Description
- Cash/cheque withdrawal and deposit
- Money Exchange
- Demand Draft issuance/encashment
- Inward Telegraphic Transfer
- Delivery of ATM card/credit card/overseas card/cheque book to customers
- Customer inquiries about RBWM products and services
- Specific ownership of complex or high value transactions requiring additional knowledge or experience
- Provision of excellent customer service, by providing an efficient, friendly and prompt service
- Actively participate in the “customer retention” strategies as directed by managers to ensure customers are retained
- Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities
- Support Counter Team and handling customer compliants
- Pro-actively take ownership of complex and high value transactions, with minimal referrals to line managers
Job Requirement
- Bachelor Degree with 2 - 5 years experience in relevant field
- Knowledge of cashiering procedures and regulations
- Knowledge of core products, sales referral opportunities and Customer Relationship Management system
- Knowledge of appropriate branch operational procedures
- Awareness of compliance and regulatory issues as required
- Strong interpersonal and customer service skills
- Good decision making skills and proven ability to deliver accuracy and efficiency
- Ability to coach and guide Teller in complex transactions & enquiries and in providing outstanding customer service
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