View attachment 13104
Job Description
Job Requirement
Job Description
- Manage overall mortgage portfolio, including profitability, attrition, retention, customer experience and journeys
- Work closely with various departments, including Retail Risk, Distribution, Legal, and Regulatory Compliance, to drive business and ROP targets
- Increase Retail’s market share and achieve financial goals
- Develop, and implement new and improve existing products and features
- Need to understand the intricacies of the local lending market, including existing, new, and upcoming regulations and capture any opportunities or challenges
- Fine-tune product and service delivery to enhance customer experience; balancing growth with streamlining processes and procedures and adherence to Global Standards
- Interact with other departments to optimize efficiency and effectiveness as well as motivate and grow the team
- Track and review individual portfolio performance on an ongoing basis; preparing and creating MI where required
- By proactively identifying new and managing the business mix and distribution channels to achieve efficiencies in acquisition and product
- Identify new customer segments to offer products and enhancements to meet financial objectives and enhance customer experience
- Initiate / manage product development and market research including focus groups (internal and external)
- Champion relevant projects, driving it from initiation to evaluation, according to ASP Product Development Guide and other guidelines and regulations
- Ensure development of infrastructure, systems and methodology to appropriately manage the product
- Ensure identification, assessment, mitigation and control, loss identification and reporting of operational risk is adequately managed.
- Heighten the awareness of the product through periodical circulation of related articles, news, competitive information and other marketing literature
Job Requirement
- Minimum of a bachelor’s degree in business, related field or equivalent experience. Minimum of 5 years proven in related product experience.
- Credit risk management experience, and understanding of lending regulations is highly regarded.
- Strong knowledge of the customer service concept and its impact on customer relationships.
- Proven track record of communicating effectively within the organization at all levels and with different customer groups.
- Strong managerial, analytical, communications, decision-making, lateral thinking, influencing and interpersonal skills.
- Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at different levels within the organization.
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