Premium Banking Officer - Wealth/Non-wealth [30.09]

[ATTACH=full]12949[/ATTACH] Work Location: Ho CHi Minh, Ha Noi [SIZE=5][B]Job Description[/B][/SIZE] [LIST] [*]Maintain excellent customer relations and customer service [*]Contribute to the improvement in profitability of the business through undertaking effective individual reviews and identifying opportunities for referral activity [*]Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers' needs [*]Build and strengthen customer relationships with existing customers and establish new relationships with potential customers [*]Meet service performance standards through responding to customer enquiries and resolving customer problems/ complaints efficiently [*]Mentor new hire of band 8 in terms of sales & services [/LIST] [SIZE=5][B]Job Requirement[/B][/SIZE] [LIST] [*]Knowledge of country retail capability [*]Internal application is preferable [*]Experience of front line interactions and dealing with banking customers [*]Experience of working in a sales environment, and knowing how to achieve performance objectives [*]Excellent product knowledge [*]Strong ability to build relationships and rapport with customers [*]Strong communication skills [*]Good command of English in both writing and speaking [*]Influencing and selling skills [*]Familiarity with financial markets, investment products where applicable [*]Accuracy & commitment to getting it right first time. [*]Ability to consistently deliver outstanding customer service. [*]Ability to guide the junior colleagues (band 8) to the right direction of the bank [/LIST] [RIGHT][I]Tin tuyển dụng UB hỗ trợ HSBC đăng tuyển[/I][/RIGHT]