JOB DESCRIPTION
-The role is to service the Emerging Affluent customer portfolio assigned to Relationship Officer and to provide customers with an easy and friendly customer experience. -The role is responsible for meeting assigned targets such as New to Bank (NTB)/ Upgrade Customers, Assets under Administration (AUA) for the Emerging Affluent segment.
- Meet assigned sales revenue target through the needs based introduction and proactive cross-selling of banking products
- Meet assigned customer acquisition targets through proactive solicitation of new customers and seeking referrals from existing customers
- Meeting assigned Assets Under Administration (AUA) target through new assets from existing as well as new customers
- Deliver an outstanding experience to our customers; meet and exceed customer expectations
- Engage customers and increase average number of products held by each client under portfolio in ensuring customer’s financial objectives are met
- Adhere to bank’s compliance policy and ensure all transactions carried out on behalf of clients are within the stipulated parameters of the bank’s policy process flow.
- Minimum of 1-year working experiences in sales, preferably in the financial service industry
- Fluent in written/spoken English or Korean is preferable
- Superior customer engagement skills
- Diligent in delivering superior customer service
- Highly results orientated with strong display discipline, perseverance and good attitude
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