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Some careers shine brighter than others.
If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments, thereby maximising value and customer satisfaction. Responsible for implementing distribution strategy, the team drives the delivery of market leading retail customer experiences.
We are currently seeking an ambitious individual to join this team in the role of Senior Contact Centre Service & Sales Representative
To be successful in the role, you should meet the following requirements:
Closing date for application: 31 May 2017
For further information on application for this role, please visit our careers site and send your updated resume to humanresources@hsbc.com.vn
You'll achieve more when you join HSBC.
www.hsbc.com.vn/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank (Vietnam) Ltd.
Some careers shine brighter than others.
If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments, thereby maximising value and customer satisfaction. Responsible for implementing distribution strategy, the team drives the delivery of market leading retail customer experiences.
We are currently seeking an ambitious individual to join this team in the role of Senior Contact Centre Service & Sales Representative
- Deals with contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
- Provides excellent customer service to complex inbound customer calls by keeping up to date on training and internal communications
- Certified to handle multiple propositions (i.e. Advance, Premier, Insurance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards) and has specialized in one of the high complex roles within the contact centre
- Generates customer loyalty through strong knowledge of key products and services
- Owns and resolves issues
- Handles escalated customer calls
- Treat customers fairly and with integrity
To be successful in the role, you should meet the following requirements:
- Must have education standard to at least university diploma and be of a legal working age
- Must be proficient in language(s) required by the process
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Proficiency with personal computers and basic software packages and specialised applications
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy
- A knowledge expert who has the ablity to teach/mentor others
Closing date for application: 31 May 2017
For further information on application for this role, please visit our careers site and send your updated resume to humanresources@hsbc.com.vn
You'll achieve more when you join HSBC.
www.hsbc.com.vn/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank (Vietnam) Ltd.
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