cocghe266
Administrator
Some careers shine brighter than others.
If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments, thereby maximising value and customer satisfaction. Responsible for implementing distribution strategy, the team drives the delivery of market leading retail customer experiences.
We are currently seeking an ambitious individual to join this team in the role of Teller
1. Deliver the Counter services including the cash related services and specific ownerships of complex or high value transctions (i.e: cash/cheuqe withdrawal and deposit, money exchange, term deposit, demand draft, Telegraphic transfer, emergency encashment, manage the cash differecent, deliver card/pin to customer,...)
2. Deliver the best customer services
- Provision of excellent customer service, by providing an efficient, friendly and prompt service
- Actively participate in the “customer retention” strategies as directed by managers to ensure customers are retained
- No justified customer complaints where the avoidance of the complaint is within the staff members control
- Customer feedback / letters of praise
- Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities
- Support Counter Team and handling customer compliance
- Pro-actively take ownership of complex and high value transactions, with minimal referrals to line managers
3. Sales and business support
- Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers' needs and make effective referrals to Personal Banker or customer group in HSBC
- Provision of advice and guidance to colleagues within the team, supporting them with complex transactions
- Support team members within the Retail Store by sharing innovative and creative ideas to improve processes and operations
- Evidence of new ideas or innovative approaches to improve processes or procedures
To be successful in the role, you should meet the following requirements:
- Knowledge of cashiering procedures and regulations
- Knowledge of core products, sales referral opportunities and Customer Relationship Management system
- Knowledge of appropriate branch operational procedures
- Awareness of compliance and regulatory issues as required
- Strong interpersonal and customer service skills
- Good decision making skills and proven ability to deliver accuracy and efficiency
- Ability to coach and guide Teller in complex transactions & enquiries and in providing outstanding customer service
Closing date for application: 24 June 2016
For further information on application for this role, please visit our careers site and send your updated resume to humanresourcesvnm@hsbc.com.vn
You'll achieve more when you join HSBC.
www.hsbc.com.vn/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank (Vietnam) Ltd.
If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments, thereby maximising value and customer satisfaction. Responsible for implementing distribution strategy, the team drives the delivery of market leading retail customer experiences.
We are currently seeking an ambitious individual to join this team in the role of Teller
1. Deliver the Counter services including the cash related services and specific ownerships of complex or high value transctions (i.e: cash/cheuqe withdrawal and deposit, money exchange, term deposit, demand draft, Telegraphic transfer, emergency encashment, manage the cash differecent, deliver card/pin to customer,...)
2. Deliver the best customer services
- Provision of excellent customer service, by providing an efficient, friendly and prompt service
- Actively participate in the “customer retention” strategies as directed by managers to ensure customers are retained
- No justified customer complaints where the avoidance of the complaint is within the staff members control
- Customer feedback / letters of praise
- Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities
- Support Counter Team and handling customer compliance
- Pro-actively take ownership of complex and high value transactions, with minimal referrals to line managers
3. Sales and business support
- Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers' needs and make effective referrals to Personal Banker or customer group in HSBC
- Provision of advice and guidance to colleagues within the team, supporting them with complex transactions
- Support team members within the Retail Store by sharing innovative and creative ideas to improve processes and operations
- Evidence of new ideas or innovative approaches to improve processes or procedures
To be successful in the role, you should meet the following requirements:
- Knowledge of cashiering procedures and regulations
- Knowledge of core products, sales referral opportunities and Customer Relationship Management system
- Knowledge of appropriate branch operational procedures
- Awareness of compliance and regulatory issues as required
- Strong interpersonal and customer service skills
- Good decision making skills and proven ability to deliver accuracy and efficiency
- Ability to coach and guide Teller in complex transactions & enquiries and in providing outstanding customer service
Closing date for application: 24 June 2016
For further information on application for this role, please visit our careers site and send your updated resume to humanresourcesvnm@hsbc.com.vn
You'll achieve more when you join HSBC.
www.hsbc.com.vn/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank (Vietnam) Ltd.
HSBC
