HSBC HSBC tuyển dụng Senior Teller

HSBC

Ngân hàng HSBC Việt Nam
Super Mod
Ngân hàng HSBC thông báo tuyển dụng

Nơi làm việc: Hồ Chí Minh
Hạn chót nhận hồ sơ: 01/10/2018
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JOB DESCRIPTION
  • Cash/cheque withdrawal and deposit
  • Money Exchange
  • Demand Draft issuance/encashment
  • Inward Telegraphic Transfer
  • Delivery of ATM card/credit card/overseas card/cheque book to customers
  • Customer inquiries about RBWM products and services
  • Specific ownership of complex or high value transactions requiring additional knowledge or experience
  • Provision of excellent customer service, by providing an efficient, friendly and prompt service
  • Actively participate in the “customer retention” strategies as directed by managers to ensure customers are retained
  • Actively introduce alternative delivery channels such as Personal Internet Banking and Express Banking facilities
  • Support Counter Team and handling customer compliants
  • Pro-actively take ownership of complex and high value transactions, with minimal referrals to line managers

JOB REQUIREMENT
  • Bachelor Degree with 2 - 5 years experience in relevant field
  • Knowledge of cashiering procedures and regulations
  • Knowledge of core products, sales referral opportunities and Customer Relationship Management system
  • Knowledge of appropriate branch operational procedures
  • Awareness of compliance and regulatory issues as required
  • Strong interpersonal and customer service skills
  • Good decision making skills and proven ability to deliver accuracy and efficiency
  • Ability to coach and guide Teller in complex transactions & enquiries and in providing outstanding customer service
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Ban quản trị Diễn đàn UB
Công ty CP Đầu tư & Phát triển UB Việt Nam
www.ub.edu.vn
 

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