HSBC HSBC tuyển dụng Contact Centre Services & Sales Representative - Inbound

[HSBC]

View attachment 18732 ​

Ngân hàng HSBC thông báo tuyển dụng

Nơi làm việc: Hồ Chí Minh
Kinh nghiệm: 1 năm
Hạn chót nhận hồ sơ: 27/09/2018
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COMPETITIVE BENEFITS PACKAGE

• A competitive salary and allowance(s) and an annually bonus scheme
• Bao Viet Healthcare medical insurance coverage for yourself, your spouse or partner and children which includes dental
• Annual Medical checkup
• Attractive benefits such as 17 days+ paid annual leave in additional to other leave policies (e.g. marriage, maternity and non-traditional family leave on top of law) that take care of your well being
• Preferential terms on employee banking such as loans, credit facilities, and credit cards
• Extensive Training – Giving you the skills and training you need to be a success!
• 5-day work in shift pattern, with overnight shift allowance provided
• Excellent Career progression opportunities

JOB DESCRIPTION

• Handling multiple customer calls from our customers in our dynamic and fast paced contact center
• Providing a high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible
• Listening to customers and establishing their needs in order to offer relevant products, services and solutions
• Taking ownership to complete necessary research and customer follow up or alternatively directing the customer to the appropriate department for resolution
• Responsible for achieving individual performance expectations against appropriate operational risk controls and compliance

JOB REQUIREMENT

• Hold at least a College Diploma or above
• Must be proficient in language(s) required
• Open to working flexible shifting schedules
• Be flexible, customer centric and have the ability to thrive in a team environment
• Takes pride in delivering what is promised in line with the customer and service expectations
• Proficiency with personal computers and basic software packages and specialised applications. Good Computer Proficiency with experience
• Excellent communication skills with the ability to display patience and empathy at all times

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Tin tuyển dụng UB hỗ trợ HSBC đăng tuyển
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Ban quản trị Diễn đàn UB
Công ty CP Đầu tư & Phát triển UB Việt Nam
www.ub.edu.vn​