Ngân hàng HSBC thông báo tuyển dụng
Nơi làm việc: Hồ Chí Minh
Hạn chót nhận hồ sơ: 15/10/2018
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JOB DESCRIPTION
JOB REQUIREMENT
APPLY NOW
Nơi làm việc: Hồ Chí Minh
Hạn chót nhận hồ sơ: 15/10/2018
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JOB DESCRIPTION
- Radiate confidence and credibility inside the classroom and is able to model and or coach the desired behavior to trainees and peers
- Ensure process training is completed in accordance with the training plans
- Complete all administrative tasks including material duplication, manual assembly, supplies requisition, certificate completion, schedule preparation, room readiness and applicable tracking and reporting of information
- Involvement in Materials Development and Maintenance
- Set proper trainee expectations and provides high quality, effective training which incorporates the HSBC brand values.
- Produce accurate training documentation within agreed timescales and in conjunction with Learning & development, the global support utility and HR as required.
- Ensure that all pre and post course preparations are done in a systematic and planned manner.
- Committed in achieving department and organization goals and objectives
- Design assesses, coordinates up-to-date training plans and curriculum liaising with the global support utility, Learning & Development, customers, direct reports and line managers as required
- Take customer phone calls when not in training class and ensures all certification levels are maintained
- Treat customers fairly and with integrity
- Take full accountability for the leadership, coaching, performance and absence management the classroom
- Managing employee related concerns such as retention, absenteeism, morale, conflict resolution, employee grievances and under-performance in compliance with local disciplinary procedures and authority levels.
- Embed a Best Place to Work environment for all your team
- Support individuals through the welcome and on-boarding stage of the induction programme and set stretching goals for self and team
- Act as a role model for our Group values and behaviors, authentically engaging with your team, colleagues and customers to deliver Superior Customer Service through them
- Demonstrate professionalism and confidence
- Maintain best place to bank principles through coaching and training
JOB REQUIREMENT
- Training experience in a call center environment.
- Experience in a customer service environment or related position, preferably in a financial, teleservices or telecommunications company
- Demonstrated experience and knowledge of all products and propositions in contact centre scope
- Demonstrates ability to manage and control groups with focus on group dynamics
- Must be proficient in the language(s) required by the process
- Open to working flexible shifting schedules
- Understanding of internal control, risk management (operations), and quality audit parameters
- Experience in creating curriculum, presentations and facilitator guides.
- Computer literacy (word processing, spreadsheets and database applications)
- Excellent oral, written, and interpersonal communication skills
- Ability to express ideas clearly and concisely
- Ability to adapt in a dynamic and fast-paced environment
- Must have proven ability to rapidly develop and deploy training solutions to support program
APPLY NOW
Tin tuyển dụng UB hỗ trợ HSBC đăng tuyển
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Ban quản trị Diễn đàn UB
Công ty CP Đầu tư & Phát triển UB Việt Nam
www.ub.edu.vn
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Ban quản trị Diễn đàn UB
Công ty CP Đầu tư & Phát triển UB Việt Nam
www.ub.edu.vn