HSBC thông báo tuyển dụng vị trí Sales Quality Manager - RBWM tại TP.HCM
Hạn chót nộp hồ sơ: 07.07.2017
Khu vực làm việc: TP.HCM
Some careers shine brighter than others.
If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking an ambitious individual to join this team in the role of Sales Quality Manager - RBWM
- Drive/Implememt Sales Quality Assurance frameworks in entire Retail Bainking & Wealth Managment network which is applicable and feasible for local business and in compliance with Global Minimum Standards.
- Implement Sales Quality (SQ) policies and measurement to track and evaluate sales quality delivery across all S&D channels for both Wealth & Retail Banking businesses.
- Perform Sales Quality checks , Customer Callback, Sales Quality MI reporting, SQ News Letters ...
- Conduct Sales Quality training and accreditation for S&D colleagues
- Launch/implement Mystery Shopping program for both Wealth and Retail Banking SQ, including fieldwork and scoring/assessment the shops conducted by shoppers .
- Ensure the implemetation of all update guidance/policies related to Customer Callback, Cross Border policy, PVC ...
- Work closely with key stake-holders from across S&D channels to maintain consistent SQ standards across business and proactively support business thru SQ sharing and on-site engagement.
To be successful in the role, you should meet the following requirements:
- University (BA) or (BS) with 3-5 years experiences
- Knowledge of RBWM business, products, sales process, GFPF framework, SQ Policies and prevailing Global SQ Frameworks
- Proactive and strong interpersonal skills with highly developed capacity to influence Business stakeholders
- Strong communication, presentation and influencing skills are required
- Fluent English/Vietnamese speaking
- Keen attention to details and data accuracy
- Ability to prioritise and work independently under pressure within team environment
- Proven problem solving skills with ability to consider alternative and innovative solutions
- Proficiency in Microsoft Office applications, and HSBC core systems are advantages
For further information on application for this role, please visit our careers site and send your updated resume to humanresources@hsbc.com.vn
You'll achieve more when you join HSBC.
www.hsbc.com.vn/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank (Vietnam) Ltd.
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