[FE CREDIT] Customer Service Inbound Specialist - HCM

[B]Responsibility[/B] [LIST] [*]Attend to incoming calls in accordance with standard operating procedure. [*]Provide information on products & services offered by FE Credit to enhance customer relationship. [*]Assists the customer service agent with issues they find difficult by providing efficient answers to all questions that need to be attended to, for free flow of work. [*]Support team leaders to facilitate successful completion of organization’s targets and performance goals [*]Be subject master expert and contact point reference for CS Inbound Team when necessary. [*]Be proactive & quickly evaluate real time situation that impacted service level in order to boost organizational performance. [*]Assist & Guide CS Inbound agent in the execution of assigned tasks and ensuring that their services are of maximum satisfaction to customers. [*]Assume Customer Service Inbound Team Leader responsibilities when necessary [*]Undertake other tasks assigned by Customer Service Inbound Team Leader [/LIST] [B]Background[/B] [LIST] [*]University/ College [*]Degree in Business/Communication/Finance or related areas [*]At least 2 years of experience in Call center position. [/LIST] [B]Skills[/B] [LIST] [*]Good interpersonal skills [*]Good knowledge of customer relations [*]Good conflict resolution skills [*]Ability to multitask [*]Ability to work in a team [*]Intermediate in English skills. [*]Excellent in Communication skills. [*]Good at Microsoft Office skills [*]Good knowledge of both Loan and Credit Card product. [/LIST] [B]Location: 144 Cộng Hòa, P12, Q. Tân Bình, HCM Email: [EMAIL]phongthuhutnhantai@fecredit.com.vn[/EMAIL] Application Deadline: 20/04/2019[/B]