View attachment 13106
Job Description
Job Requirement
Job Description
- Support Banking coverage team in relation to onboarding of new clients, periodic review and remediation of existing KYC profile
- Deliver a high standard of service to the customer needs, with a constant focus on operational improvement
- Support the roll-out of Global Standards and related remediation initiatives
- Providing Single Point of contact for onboarding, renewal and off-boarding activities across the Client Management Group
- Coordination of onboarding, renewal and off-boarding activities on behalf of the GBM Relationship Managers aligned to client requirements
- Managing end to end onboarding process for clients
- Managing on-going maintenance of client relationship
- Working closely with all onboarding functional team (Credit, KYCS, Client documentation etc.) to ensure priorities are aligned and business requirements are met
- Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices, report control weaknesses, compliance breaches and operational loss events to mitigate risk of prosecution
- Highlight problems/blockages and suggest ideas to improve processes
- Carrying out necessary regulatory review in-line with local regulations and as directed by Compliance / Policy implementation
- Supporting policy implementation and roll out of procedure / policy changes
- Assist in production and analysis of MI on ad-hoc basis /as requested
Job Requirement
- Fast paced environment and cross product support
- Multiple projects and initiatives on the go as HSBC continues to improve its CDD policies
- Solid 5 years of client facing experience within financial services industry
- University graduate
- Minimum 2 years’ experience in client servicing preferably with knowledge in banking and market products
- Excellent Communication skills
- Proficiency in spoken and written English and Vietnamese
- Strong business knowledge and understanding of onboarding process
- Strong knowledge of the regulatory requirements
- Commercially aware – understands the drivers behind the on-boarding / off-boarding and renewal requirement and the value to the bank of what is being requested and uses this knowledge to proactively manage the prioritization, enabling function to align and deliver their activities
- Excellent interpersonal skills and ability to handle conflict and manage expectations
- Proven business and operational experience with sound knowledge of a wide range of fund/corporate structures.
- Strong analytical skills and problem solving abilities
- Detail-oriented and able to multi-task and work under pressure
- Able to work as a team and independently with minimal supervision
- Proficient PC skills, including Word, Excel and the use of Internet Search Engines
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