Citibank
Thành viên
Nơi làm việc: Hồ Chí Minh
Hạn chót nhận hồ sơ: 30/12/2018
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JOB DETAILS
- Reports to Customer Service Project Manager.
- Be responsible for working with technical partners in raising/testing/fixing incidents with the contact center systems.
- Ensure new functionalities/system releases are live post successful testing with all required approval
- Lead the contact center's digital initiatives and call offload projects.
- Work with Center management team in communicating and managing day-to-day system issues in the Contact Center
- Work with in-country and regional stakeholders to drive digital usage/ATD...
JOB REQUIREMENT
- Degree in Finance/Business with approximately 1 years of relevant experience within a Call Center
- Highly results-oriented and self-motivated team player, adaptable to changing business conditions and client requirements
- Competitive mindset with can-do attitude, positive thinking
- Ability to effectively communicate and present ideas, concepts, and explain products and services
- Demonstrate strong business knowledge with an understanding of consumer banking products & market.
- Working knowledge of Call Center processes, systems and technologies.
- Strong leadership, interpersonal, verbal and oral communication skills.
- Possess problem solving and analytical skills.
- High level of listening and comprehension skills.
- Demonstrate efficient organization and planning skills.
- Innovator with the ability to work with limited supervision.
- Able to work under pressure.
APPLY NOW
Tin tuyển dụng UB hỗ trợ Citibank đăng tuyển
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Ban quản trị Diễn đàn UB
Công ty CP Đầu tư & Phát triển UB Việt Nam
www.ub.edu.vn
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Ban quản trị Diễn đàn UB
Công ty CP Đầu tư & Phát triển UB Việt Nam
www.ub.edu.vn
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