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<p style="text-align: justify;"><span style="color: #236fa1; font-size: 24px;"><strong><span style="font-family: Times New Roman, serif;">Job Description:</span></strong></span></p>
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<li style="text-align: justify;"><span style="font-size: 10.0pt; font-family: Wingdings; color: #555555;"> </span><span style="font-family: Times New Roman, serif; color: #555555; font-size: 16px;">Lead the functional design and implementation of the bank‘s CRM system, with a focus on retail and corporate banking, banking processes, workflows, and compliance.</span></li>
<li style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: Wingdings; color: #555555;"> </span><span style="font-family: Times New Roman,serif; color: #555555;">Collaborate with business stakeholders to understand their requirements and translate them into functional solutions.</span></span></li>
<li style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: Wingdings; color: #555555;"> </span><span style="font-family: Times New Roman,serif; color: #555555;">Develop and maintain functional standards and guidelines for the development and integration of CRM system.</span></span></li>
<li style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: Wingdings; color: #555555;"> </span><span style="font-family: Times New Roman,serif; color: #555555;">Lead the functional team responsible for the design, testing, and deployment of CRM system.</span></span></li>
<li style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: Wingdings; color: #555555;"> </span><span style="font-family: Times New Roman,serif; color: #555555;">Ensure the quality and performance of CRM system, and work to continuously improve them.</span></span></li>
<li style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: Wingdings; color: #555555;"> </span><span style="font-family: Times New Roman,serif; color: #555555;">Develop and maintain strong relationships with CRM vendors and partners.</span></span></li>
<li style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: Wingdings; color: #555555;"> </span><span style="font-family: Times New Roman,serif; color: #555555;">Stay up-to-date with emerging technologies and trends in CRM, and make recommendations for continuous improvement.</span></span></li>
<li style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: Wingdings; color: #555555;"> </span><span style="font-family: Times New Roman,serif; color: #555555;">Manage and allocate resources</span><span style="font-family: Times New Roman,serif; color: #555555;"> </span><span style="font-family: Times New Roman,serif; color: #555555;">to ensure successful project delivery.</span></span></li>
<li style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: Wingdings; color: #555555;"> </span><span style="font-family: Times New Roman,serif; color: #555555;">Manage risks and issues related to the technical aspects of CRM system.</span></span></li>
<li style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: Wingdings; color: #555555;"> </span><span style="font-family: Times New Roman,serif; color: #555555;">Ensure compliance with applicable regulations, policies, and standards.</span></span></li>
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<p style="text-align: justify;"><span style="color: #236fa1; font-size: 24px;"><strong><span style="font-family: Times New Roman, serif;">Key Qualifications</span></strong><strong><span style="font-family: Times New Roman, serif;">:</span></strong></span></p>
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<li style="text-align: justify;"><span style="font-size: 10.0pt; font-family: Wingdings; color: #555555;"> </span><span style="font-size: 16px;"><span style="font-family: Times New Roman,serif; color: #555555;">Minimum of </span><span style="font-family: Times New Roman,serif; color: #555555;">7</span><span style="font-family: Times New Roman,serif; color: #555555;"> years of experience in CRM, with a focus on functional design and implementation.</span></span></li>
<li style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: Wingdings; color: #555555;"> </span><span style="font-family: Times New Roman,serif; color: #555555;">Strong knowledge of CRM system, banking processes, workflows, and compliance.</span></span></li>
<li style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: Wingdings; color: #555555;"> </span><span style="font-family: Times New Roman,serif; color: #555555;">Experience leading the technical design and development of large-scale CRM system.</span></span></li>
<li style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: Wingdings; color: #555555;"> </span><span style="font-family: Times New Roman,serif; color: #555555;">Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.</span></span></li>
<li style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: Wingdings; color: #555555;"> </span><span style="font-family: Times New Roman,serif; color: #555555;">Strong problem-solving and analytical skills.</span></span></li>
</ul>
<p style="text-align: justify;"><span style="color: #236fa1; font-size: 24px;"><strong><span style="font-family: Times New Roman, serif;">Preferred Qualifications</span></strong><strong><span style="font-family: Times New Roman, serif;">:</span></strong></span></p>
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<li style="text-align: justify;"><span style="font-size: 10.0pt; font-family: Wingdings; color: #555555;"> </span><span style="font-size: 16px;"><span style="font-family: Times New Roman,serif; color: #555555;">D</span><span style="font-family: Times New Roman,serif; color: #555555;">egree in business administration, finance, or a related field.</span></span></li>
<li style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: Wingdings; color: #555555;"> </span><span style="font-family: Times New Roman,serif; color: #555555;">Experience with leading CRM solutions, such as Salesforce or Microsoft Dynamics.</span></span></li>
<li style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: Wingdings; color: #555555;"> </span><span style="font-family: Times New Roman,serif; color: #555555;">Experience managing vendors and partners.</span></span></li>
<li style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: Wingdings; color: #555555;"> </span><span style="font-family: Times New Roman,serif; color: #555555;">Experience with data governance and data management practices.</span></span></li>
<li style="text-align: justify;"><span style="font-size: 16px;"><span style="font-family: Wingdings; color: #555555;"> </span><span style="font-family: Times New Roman,serif; color: #555555;">Experience with Agile development methodologies</span><span style="font-family: Times New Roman,serif; color: #555555;">.</span></span></li>
</ul> </div><br/><div><strong>Link gốc</strong>: https://www.acbjobs.com.vn/job/tmo-senior-crm-functional-manager-36241</div>
