ShinhanBank [20.05] ShinhanBank thông báo tuyển dụng Card Operation Officer - Hồ Chí Minh

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Ngân Hàng TNHH MTV Shinhan Việt Nam thông báo tuyển dụng:

Nơi làm việc: Hồ Chí Minh
Hạn chót nhận hồ sơ: 20/05/2019
  • Process customer’s requests and ensure customer’s requests, queries, complaints are processed timely and met SLA
  • Receive and process customer’s requests of FPP, FT FPP, Increased/ Decreased limit, card activation, card reactivation, upgraded/ Downgraded card type, card closure, Card/Pin reissuance, Miles redemption, Personal information change
  • Work with card, Pin delivery and embossing vendor and maintain related reports to monitor Credit and Debit card delivery and blank cards in stock on daily and monthly basis
  • Card auto renewal
  • Manage Card, Pin delivery status to support branches, Contact Center in handling customer’s queries, requests
  • Perform monthly vendor invoice payment and reconciliation
  • Process fee and interest refund/ cancel, card closure retention
  • Comprehensive knowledge of consumer banking practices and laws/ regulations governing financial institutions
  • At least 1 year of experience in Card Operation
  • Experience with process improvement and management
  • Experience with change management and ability to lead/ drive change execution
  • Good communication, negotiation skills in English.

Tin tuyển dụng UB hỗ trợ Shinhan Bank đăng tuyển
Ban quản trị Diễn đàn UB
Công ty CP Đầu tư & Phát triển UB Việt Nam
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