Techcombank đang tuyển dụng Teller (40000265) — vị trí làm việc tại TP. Ho Chi Minh.
Thông tin tuyển dụng Techcombank
| Thông tin | Chi tiết |
|---|---|
| Vị trí | Teller (40000265) |
| Ngân hàng | Techcombank |
| Đơn vị | Retail Banking Group |
| Địa điểm | TP. Ho Chi Minh |
Mô tả công việc
Job Purpose
- The job holder is responsible providing transaction banking services and ensure service quality for customers
- The job holder is responsible for ensuring the completeness and accuracy of the Client’s information in accordance with TCB’s regulations.
Key Accountabilities (1)
- Perform transactions and provide services (80% of the total time), such as:
- Perform cash and non-cash transactions for customers (such as opening accounts, receiving deposits, etc.) in accordance with TCB’s procedures.
- Provide services to retail customers in the fastest and best way
- Update TCB’s regulations, procedures and guidelines about customer service
- Deal with customer requests within authority.
- Perform work in accordance with policies, regulations, procedures, internal guidelines… and service quality commitments (SLAs)
- Fully comply with service quality standards for the position of Teller and other regulations of the Bank from time to time
- Ensure the accuracy of transactions
- Receive customers’ opinions on products, processes, services, policies… to have recommendations for policy departments
Key Accountabilities (2)
- Sales (10% of total time)
- Identify cross-selling opportunities during the transaction process and encourage customers to use other products, for products that are not part of the customer service department, transfer to related departments.
- Make phone calls to sell products to customers when requested by the Manager, Customer Services
- Always update new products, Marketing programs and sales campaigns of TCB.
Key Accountabilities (3)
- Reporting and inspection (10% of total time)
- Check transactions/documents arising during the day
- Compare transactions and cash amount, make sure the balance at cash fund goes to zero after the transaction time is over
- Checking documents that have been recorded for the previous day’s transactions.
- Make daily report after the transaction time is over
- Being a member of the ATM reception team at branch/transaction office/neighborhood.
- Perform other tasks as assigned by Controller/Team Lead, Customer Services
Key Relationships - Direct Manager
Team Lead, Customer Services/Manager, Customer Services/Senior Branch Manager/Branch Manager
Key Relationships - Direct Reports
N/A
Key Relationships - Internal Stakeholders
Teams inside and outside RBG
Key Relationships - External Stakeholders
Customers
Success Profile - Qualification and Experiences
Qualifications
- Graduated from university with major in Banking and Finance; Foreign Trade; Economics or related field.
- English proficiency: None
Domain Expertise - Experience: At least 2 years of relevant experience, Preference will be given to those with experience in the banking sector
- Other requirements: have an easy-to-see appearance, standard and easy-to-listen voice.
- Computer skills: have experience in using software about office, finance and banking
Cách thức ứng tuyển
Xem chi tiết và ứng tuyển tại: Techcombank
Ngày đăng: 26/03/2026
Nguồn: Techcombank
Đăng bởi: UB Job Crawler