Techcombank đang tuyển dụng SME & Household Relationship Officer (40001648 — vị trí làm việc tại Quang Ninh.
Thông tin tuyển dụng Techcombank
| Thông tin | Chi tiết |
|---|---|
| Vị trí | SME & Household Relationship Officer (40001648 |
| Ngân hàng | Techcombank |
| Đơn vị | Retail Banking Group |
| Địa điểm | Quang Ninh |
Mô tả công việc
Job Purpose
This position responsible for:
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Ensure consulting and providing payment products, services in retail banking segment that meet the needs of customer to bring the best experience.
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Ensure compliance and minimize risks when processing transactions and providing services to customers
Key Accountabilities (1)
- CUSTOMERS: CONSULT AND PROVIDE SUITABLE PAYMENT PRODUCTS AND SERVICES FOR HOUSEHOLDS BUSINESS CUSTOMERS
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Research customer information to consult and provide payment services that meet the needs of customers or introduce customer to prescribed positions to bring the best experience for customers.
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Plan market exploitation, analyze data and update customer status information in the assigned area.
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Manage/conduct customer interaction/ customer care to promote transactions.
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Exploit, consult and provide payment services that meet customer needs according to the customer list assigned each of period.
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Identify cross-selling opportunities during customer interaction and encourage customers to use other products, transfer products which are not under the scope of responsibility.
- PRODUCTS AND SERVICES: ENSURE AND IMPROVE SERVICE QUALITY TO BRING THE BEST EXPERIENCE TO CUSTOMER
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Process request transactions of customer accurately, completely, quickly and timely, ensure SLAs and service quality standards.
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Update information about products, Techcombank’s processes/regulations, Marketing programs, new sales campaigns and guidelines in each of period in order to provide Bank’s services to customers in the best way.
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Approach and solve customer requests and complaints in accordance with Techcombank’s regulations.
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Give recommendations to relevant departments to contribute to improvement of product, processes and policies in each period.
Key Accountabilities (2)
- SYSTEMS AND PROCESSES: OPERATIONAL COMPLIANCE AND RISK MANAGEMENT
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Perform work in accordance with Bank’s policies, regulations, processes and guidelines.
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Identify customer information as well as warning signs before, during and after customers’ transactions, ensure compliance with Techcombank’s processes and regulations and laws.
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Use equipment and tools for right purposes and instructions.
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Manage legal risks and operational risks on assigned customer list in accordance with Bank’s regulations and instructions.
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Comply customer appraisal process/instructions and ensure control document completely comply with regulations and instructions when dealing with customers.
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Comply with control process.
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Identify, report operational risks.
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Comply with regulations about information safety and security.
Key Accountabilities (3)
- HUMAN RESOURCES: HUMAN DEVELOPMENT AND ORGANIZATIONAL CULTURE BUILDING
4.1 Self-development
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Fully participate in Techcombank’s training programs.
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Have the spirit of self-learning in work and life.
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Actively build personal development plan.
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Have an open attitude to share information with others and willingness to accept change.
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Take responsibility for work and aim for outstanding results.
4.2 Build organizational culture at the unit
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Build a culture of cohesion, encourage colleagues to achieve success.
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Fully aware of Techcombank’s organizational culture and perform tasks in the spirit of 5 core values, TCB’s code of conduct and Techcomer’s DNA.
- EFFECTIVE MANAGEMENT: MANAGE BUSINESS PLANS AND RESULTS
- Develop and implement personal business plans to achieve assigned business targets.
- Perform other relevant tasks at the request of managers.
Key Relationships - Direct Manager
Team Lead, SME & Household Relationship; Manager, Retail Banking / Branch Manager / Director, Direct Sales
Key Relationships - Direct Reports
Key Relationships - Internal Stakeholders
Units of the Division and relevant units
Key Relationships - External Stakeholders
Personal customer, competitors…
Success Profile - Qualification and Experiences
Qualifications:
- College degree or higher is preferred (graduated in Banking, Economics is an advantage)
Professional experience:
- At least 03 years of experience in the field of sales, market development, card opening, account opening, experience in payment applications (E-wallets: Momo, VNPay) is a plus.
Cách thức ứng tuyển
Xem chi tiết và ứng tuyển tại: Techcombank
Ngày đăng: 28/05/2026
Nguồn: Techcombank
Đăng bởi: UB Job Crawler