Techcombank đang tuyển dụng Senior Officer, IT Operations (40001120) — vị trí làm việc tại TP. Ha Noi.
Thông tin tuyển dụng Techcombank
| Thông tin | Chi tiết |
|---|---|
| Vị trí | Senior Officer, IT Operations (40001120) |
| Ngân hàng | Techcombank |
| Đơn vị | Technology Division |
| Địa điểm | TP. Ha Noi |
Mô tả công việc
Job Purpose
The Senior Officer, IT Operations is responsible for daily operating IT infrastructure/applications/services, ensuring all services meet SLAs committed to business; deploying and integrating infrastructure systems from small to large, from simple to complex to meet all the needs of the bank’s IT infrastructure service provision.
Key Accountabilities (1)
Main work:
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Perform operational tasks: Monitor, troubleshoot problems & Ensure Application/system platforms, Database and Networks are well run, well maintained, optimized for costs & performance, and having established process/procedure to start/restart/recover the services quickly.
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Deeply understand how the application platform operates to carry out meaningful and impactful maintenance activities
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Provide expert L2 support of all Applications/systems and networks to other teams and customers to quickly resolve customers or systems issues within the defined SLAs, and continuously try to reduce the number of support request.
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Provide L2/3 supports of all databases: Perform database tuning/hygiene to optimize performance and cost based on metrics and facts. Proactively fix long running queries.
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Collaborate with Business Owner and Service Owner to forecast and plan for annual budget and be the good custodian of the resources and budget
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Deep understanding of IT infrastructure/application/service monitoring metrics and prioritized alerts
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Coordinate with other sub-functions in the IT Infrastructure Service to run the operation of the systems/Applications/Networks, as a basis for the efficient and stable operation of services.
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Execute operation activities following guildlines, procedure, process, and framework.
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Standardize, build, and perform overall IT operation solutions for IT infrastructure, applications and services.
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Coordinate with relevant units to timely recover services/systems, investigate the root cause, propose resolution, and implement the solution.
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Provide L1, L2 support for IT infrastructure services within the defined SLAs, and continuously try to reduce the number of support request.
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Continuously find any opportunity to apply automation on IT operation, minimizing human mistakes to the fullest.
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Provide support for preparation of change requests on Production environment, including On Prem and Cloud.
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Deploy and integrate infrastructure systems from small to large, from simple to complex to meet all the needs of the bank’s IT infrastructure service provision.
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Report periodically to the Operation Director.
Key Accountabilities (2)
Risk management and compliance:
- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
- Ensure that team members fulfill their commitments on service quality and comply with the Bank’s regulations and policies.
Key Accountabilities (3)
Maintain a stable operation system:
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Daily check on operation outcome and resolve any abnormalities.
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Oversee the maintenance tasks for IT systems (archive, back-up, restore, etc.).
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Proactively propose solutions (scale out, scale up, etc.) to serve the business plan and the system growth.
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Proactively provide statistics on infrastructure resource, transactions, users growth, etc.
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Take over the systems from the Bank’s strategic projects to put into operation as defined framework.
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Execute DRP following the defined plan.
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Perform OAT
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Run end-of-day of operation system (T24, Card, Kondor, DWH, etc. if any).
Key Relationships - Direct Manager
Operation Director
Key Relationships - Direct Reports
Officers and employees
Key Relationships - Internal Stakeholders
Departments in IT and business
Key Relationships - External Stakeholders
Service Provider Partner
Success Profile - Qualification and Experiences
'Qualifications
- Graduated from university majoring in IT or electronics and telecommunications.
Work Experience
- At least 5 years of experience in IT Infrastructure/Application/Service operation & monitoring or in large organizations, especially banks.
Other requirements
- International Certificate of System.
Cách thức ứng tuyển
Xem chi tiết và ứng tuyển tại: Techcombank
Ngày đăng: 26/03/2026
Nguồn: Techcombank
Đăng bởi: UB Job Crawler